Mary Chinyere Akpuka

Mary Chinyere Akpuka Lagos, Nigeria Phone:-- Professional Summary Database management, documenting, filing, scheduling meetings, calendar Management, research and administrative support skills. Highly inclined in sales operations, customer service, customer relationship management, and front desk operations. Possess excellent communication, analytics, multitasking, teamwork, emotional intelligence, creativity, adaptability, flexibility, time management and problem resolution skills. Proficiency in computer: MS word, Excel, HubSpot CRM, Fresh desk, Google workspace, etc. Duplo (Hybrid) Customer Support and Sales Development Executive - to-) Generated and managed leads ensuring alignment with company’s ideal customer profile. Demonstrated excellent knowledge of company’s product and services, providing comprehensive support and outreach to clients. Scheduled and facilitated meetings with account executives, contributing to 6-7 signups per month. Accurately entered and updated customer feedback and interactions in HubSpot CRM, ensuring data integrity and actionable insights. Composed and sent electronic communications and weekly report to the head of sales, maintaining clear and consistent internal communication. Forget Me Never Media (Remote) Virtual Assistant |03/2022| - |02/2023| Monitored email inboxes, responding to emails, organizing emails in folders, notifying the boss of important emails that require follow-up. Efficiently managed director’s calendar, allocating appropriate time and avoiding schedule conflict. Scheduled meetings with external and internal individuals, sending reminders, preparing meeting agendas. Filing and organizing important document in separate folder for easy retrieval. De-plastic Warehouse (on-site) Sales/ Customer Service Rep (March 2021- March 2022) Built and maintained strong customer relationships, successfully converting them to repeat customers. Increased sales revenue by effectively marketing and selling company products, ensuring timely delivery. Managed customer inquiries and complaints through email, chats and calls, providing prompt and effective resolutions. Informed existing and new customers about new products and services, and product changes through outbound calls. Ify’s Laundromat Admin Assistant (July 2013-sept 2014) Communicated professionally with clients and team members, ensuring high service standards. Generated, issued invoices and updated sales inventory register. Compiled daily sales report with zero errors while maintaining confidentiality. Filed and stored all financial reports in a secure drive with appropriate permission levels. Easily adapted to changing priorities and provide support to other team members as needed. EDUCATION Bachelor's Degree in Business Administration | 09/2016| - |08/2021| Alex Ekwueme Federal University, Ebonyi State • Nigeria SKILLS CRM software, Google workspace, MS office suites, Calendar & email management. Reference Available on request.