Mary Chibuzor

I am a confident and dynamic call center agent with a robust background in client relationship management, prequalification, and delivering exceptional customer service in the insurance sector.

In my previous roles as a call center specialist, I developed a deep understanding of client needs and effectively recommended suitable life insurance products. My ability to build and sustain strong client relationships was instrumental in achieving a 35% success rate in policy modifications and providing top-tier pre- and post-sales service. These experiences have honed my skills in client engagement and service excellence.

As a call center specialist, I have consistently exceeded sales targets by 15% weekly and was responsible for prequalifying individuals for enhanced life insurance policies. My attention to detail in maintaining accurate records and conducting thorough client interviews contributed significantly to the organization’s success. Additionally, my role as a Health and Wellness Specialist involved direct interactions with insurance providers and supporting individuals through complex health insurance and disability benefit processes, further enhancing my customer service expertise.