Mary Charmaine G. Beramo

 Mary Charmaine Beramo Customer Service Rep/Shopify Specialist/VA Mary Charmaine Beramo Imus, City - - October 8, 1990 ㅡ Skills Adaptability Leadership Ability to Work in a Team Ability to Work Under Pressure Customer Service ㅡ Experience Vcommerce / Virtual assistant March 2023 - April 2024, NETHERLANDS * Launching product pages with ChatGPT and Kopy * Making great offers for our customers * Helping our customers with questions trough email * Contacting our agent in China with our Skype chatgroup * Checking orders in our Shopify store. - Qualities - * Communicative, respectful and kind * Great mastery of English language * Having a good quality internet connection Trxade / Customer Service Sept. 2018 -June 2022 ORLANDO, FLORIDA A customer service representative, or CSR, will act as a liaison, provide product information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. PRIMARY DUTIES AND RESPONSIBILITIES: • Provide timely and accurate information to incoming customer orders and product knowledge requests via chat, email, and telephone communications • Professionally address customer issues and ensure effective and long-term problem resolution in a high volume and high paced environment resulting in customer satisfaction, business growth, and account retention • Process customer orders and changes according to established department policies and procedures, while demonstrating effective problem-solving skills, compassion, and empathy • Partner with the organizations sales team and recommend service enhancements, changes, and corrections as required for necessary feedback and optimal account utilization • Maintain and enhance customer satisfaction, growth, and expansion of services • Clarify, educate, manage, and explain service options, fees, and processes to current and prospective customers along with billing accordingly with timely follow-up • Reply to, create, manage, and process emails, live chat, and phone communications to and from customers, vendors, and staff • Respond and research any service failures or customer inquiries, and correct, report, and escalate accordingly to outlined procedures and processes • Assist with placement of orders, refunds, or exchanges and answer questions about warranties or terms of sale • Record customer interactions using our company CRM Salesforce • Handle accounts from Registration Initiated status to Validation complete • Follow communication procedures, guidelines, and policies • Supplier Catalog Uploads • Open/Pending/Hold order status updates, unaccepted account notifications • Cancel orders when requested, determine reason, and offer alternatives • Application Tracking and Delivery, Fax Tracking, Delivery, and Customer Audits ㅡ Education Lyceum - Sto Nino School of Muntinlupa-