Mary Catherine Agliam

MARY CATHERINE AGLIAM Legal Virtual Assistant | Customer Service Specialist | Technical Support Professional Professional Summary Resourceful and detail-oriented professional with solid experience across Legal Assistance, Customer Service, and Technical Support. Proven ability to manage legal documentation, support clients, and troubleshoot technical concerns efficiently. Demonstrates strong problem-solving, communication, and organizational skills with a service-focused mindset. Work Experience --320 Bayuga St., Poblacion South, Science City of Muñoz, Nueva Ecija, Philippines Nov Legal Assistant 2022 Property People Law (Remote, Florida, USA) – Apr 2025 - Prepared legal documents, conducted case research, and scheduled virtual meetings. - Ensured confidentiality and compliance with legal standards in all communications. Education Bachelor of Arts in Language and Literature Central Luzon State University 2011 – 2016 Sep Sales Representative / CSR 2022 IQOR PH, Davao City Nov 2022 - Managed outbound sales calls and resolved client inquiries with a focus on conversion. High School Muñoz National High School 2007 – 2011 May E-commerce Virtual Assistant 2022 Shopify – Ms. Morgan Store (Remote, CA) - KEY SKILLS • Legal Document Preparation & Case Management • Remote Administrative Support • Customer Relationship Management • Technical Troubleshooting (Telecom, E-commerce) • Email & Chat Support • Project Coordination & Time Management Language English Filipino Sep 2022 Feb 2019 May 2022 Feb 2017 Feb 2018 - Maintained online store, handled orders, and supported backend tasks. CSR / Tech Support ACQUIRE, Pasig (Telstra Account) - Responded to customer issues via phone and email; resolved technical concerns. Technical Support Consultant Teletech, Pasay (Telstra Account) - Provided telecom support, assisted with installation, and service interruptions. Work Experience Customer Service Representative Oct 2016 – Sutherland Global Services, Tarlac City - Responded to customer complaints, offered solutions, Nov and maintained satisfaction. 2016 References Patricia Galvez Legal Assistant Manager Phone:- Email :- Ivory Mauro HR Manager Phone: - Email :-