Mary Antonette Talisay

As a Magna Cum Laude graduate with a Bachelor of Arts in Communication degree and a civil service professional eligibility, I have demonstrated exceptional dedication and the ability to balance multiple responsibilities. Way back when I was a working student, I not only maintained high academic standards but also gained valuable professional experience. My initial role as a customer service representative in a retail account allowed me to develop excellent communication and problem-solving skills, managing inbound and outbound calls efficiently and ensuring high customer satisfaction.

Transitioning to an appointment setter position, I excelled in generating leads for the sales department, honing my scheduling and client coordination skills. My proactive approach and understanding of customer needs ensured a steady flow of potential clients for the sales team, further enhancing my strategic communication abilities.

After earning my degree, I joined a Microsoft product account as a technical service representative. Here, I provided technical support, troubleshooting issues, and offering solutions to improve customer satisfaction. My expertise with Microsoft products and ability to simplify complex technical information made me a valuable team member, consistently receiving positive customer feedback for my patience and effectiveness.

Currently, I work as a Researcher in a Naval Operating Forces under the Office of Strategic Studies and Strategy Management. In this role, I prepare and collate critical Sail Plan data, evaluate information, and develop strategic initiatives to achieve organizational goals. This position demands a keen eye for detail, strong analytical skills, and the ability to transform large volumes of data into actionable insights. I collaborate closely with senior leadership, providing recommendations and strategies to enhance operational efficiency and ensure timely goal achievement.

My diverse background equips me with a wide range of skills ideal for freelancing. My communication skills, developed through years of customer service and technical support, enable me to convey ideas and information effectively. My experience in lead generation and client coordination as an appointment setter demonstrates my ability to manage client relationships and drive business growth. The technical expertise I acquired supporting Microsoft products ensures I can handle technical challenges and provide excellent service.

As a researcher, I have honed my analytical and strategic thinking abilities, crucial for developing effective strategies and making data-driven decisions. My proficiency in data preparation, evaluation, and strategy development ensures I can deliver high-quality research and analysis. Additionally, my experience in a military organization highlights my ability to work under pressure, meet tight deadlines, and maintain professionalism.

Overall, my academic achievements, professional experiences, and diverse skill set make me an ideal candidate for freelance opportunities. I am confident in my ability to handle complex tasks, communicate effectively, and develop strategic solutions, bringing valuable expertise to any client project.