Mary Anne Princess Buenaventura

Mary Anne Princess N. Buenaventura Blk4 Lot10 Golden City Subdivision, Brgy. Canlalay, Biñan, Laguna Mobile No.:- Email Add.:-;- CAREER OBJECTIVE: To acquire a job that provides opportunity to make a significant contribution through continued development and enhancement of my skills and experience in customer service and computer technology. QUALIFICATIONS:       Technical skills such as:  Computer troubleshooting  Computer hardware and software installation Knowledge in Computer applications such as MS Word, MS PowerPoint, MS Excel Mature and professional with a strong commitment to a career Hard- working and fast learner Skilled in organizing events Good-natured, with good interpersonal skills, persistent, creative and good in English both in oral and written. WORK EXPERIENCE: SR. OPERATIONS REPRESENTATIVE June 8, 2015- Present Capital One Philippines Support Services Corp. Northgate Cyberzone, Alabang, Muntinlupa Responsibilities:     Handling applications for credit card  Assists customers to process applications over the phone for the preapproved they received in the mail or the type of card they saw on the website  Assists post application inquiries like application status Answer inquiries of potential customers on how to apply for a credit card or what type of credit card they are pre-qualified Ensuring customer satisfaction by providing complete product details/benefits Ensuring that Federal Laws were followed by providing accurate information, putting correct customers information in the system and by handling requests and complain accordingly NON-CONTINGENCY COLLECTOR March 3, 2013- May 8, 2015 Convergys Corp. Philippines, Nuvali, Sta.Rosa, Laguna Responsibilities:    Handling a soft collection account of the largest department store in US for a store credit card Collecting payments over the phone for past due accounts to help customers bring their account in good standing to avoid being reported to credit bureau (Div 1) and account close by credit (Div 2-3) Ensuring customer satisfaction – answering on their inquiries and complains EDUCATIONAL BACKGROUND: STI College Southwoods Bachelor of Science in Computer Science Brgy. Maduya, Carmona, Cavite Tertiary - Secondary Sorsogon National High School Sorsogon, Sorsogon - Elementary Sorsogon Pilot Elementary School Sorsogon, Sorsogon - PERSONAL: Age: Date of Birth: Height: Religion: 34 years old July 29, 1983 5’5” Roman Catholic REFERENCES: Lora Bendijo Capital One Phils. Support Services Corp- Jose Ernando Mordeno Capital One Phils. Support Services Corp- Joebelle Garrovillas Convergys Phils- Civil Status: Birthplace: Weight: Married Sorsogon, Sorsogon 99 lbs.