Mary Ann Stephanie P. Marin

MARY ANN STEPHANIE P. MARIN- S O C I A L https://web.facebook.com/step.hani e.94402 https://www.linkedin.com/in/mary- ◆ steph.p195 ◆ P R O F I L E I'm an expert Customer Support Professional who helps business owners in reaching out and maintaining a solid customer relationship in different channels. ann-stephanie-marin-/ E D U C A T I O N- P R O F E S S I O N A L Customer Success VA Onlinejobs.ph Independent Sub-contractor August 2019 Healthcare Advocate Optum Global Solutions Sept 26 2016 - Nov.1 2017 CRM / Admin J. Vazco Sept. 14, 2015- Feb. 16, 2016 Bachelor of Science in Nursing Our Lady of Fatima University E X P E R I E N C E Chat Support Ticketing Systems System Administration Mailchimp (set up and campaign) Project Management - Trello Assist client with their healthcare benefit inquiry Educate the client with the plan they have under United Health. • Manage and develop the company ERP software • Monitoring the company sales history. IT- Helpdesk Teletech May 3, 2012 - Oct. 17, 2014 Assist clients on their technical inquiries. Enable remote access assistance to clients. Billing Specialist Teleperformance May 3, 2011 - Feb. 6, 2012 • Assist client on their billing inquiries • Process requests, like change of plans, exchange and returns of devices. Customer Support Convergys Oct. 4, 2010-Mar. 21, 2011 • Process American client’s credit card inquiry and upgrade credit limits. • Review clients card application for approval. Customer Service Smart Telecommunications Mar. 23, 20 - July 30, 2010 - • Process customer payment over the phone. • Assist client with account activation and technical inquiries A C C O M P L I S H M E N T S Developed a work team from a traditional organizational environment and enhanced competitiveness of the designated team. Received commendations for clients for being one of the top performers in providing customer service experience. • Successfully promoted as escalations team from billing by being consistent in programs metrics S K I L L S Leadership Communication Highly Organize Problem Solving and Research Visual Presentations Data base Assistance R E F E R E N C E S Ronaldo Bituin United Health Group- Ylianna Laforteza Teletech - Krim Aldave Convergys-