Mary Ann Sisevic

MARY ANN SISEVIC P R O FESSIONAL O V E R V I E W Email Address-LinkedIn profile https://www.linkedin.com/in/ma ry-ann-macaraeg-a-/ Porftfolio https://drive.google.com/driv e/folders/1aJwggdmSoB8t4fy 4scFsOsHqONEm4SUb? usp=sharing OBJECTIVES Empowering business owners to thrive and excel, my focus on tasks like appointment setting, social media posting, lead generation, customer support, and project management allows them to prioritize their core business activities for optimal growth and success. LANGUAGE English - Fluent Tagalog - Native Montenegrin - Basic I am an experienced Virtual Assistant with a proven track record of providing exceptional administrative support for over 7 years. Thriving in fast-paced environments, I have honed my attention to detail and developed a strong sense of organization and resourcefulness to effectively meet client demands. Through my tenure in a high-pressure organization, I have become adept at delivering outstanding results while maintaining a focus on accuracy and efficiency. E D U CATION HI S T O R Y BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN FINANCIAL MANAGEMENT | APRIL 2014 UNIVERSITY OF THE EAST- MANILA Executive Committee - JFinex 4th-year representative - JFinex Volunteer of National Finance Summit 2014 J O B EXPERIEN C E S SHELLYFLEX ATHLETICS | CLIENT SUCCESS MANAGER DECEMBER 2023 Weekly follow-ups with students Promptly address concerns and provide personalized support. Resolve tech issues related to access and payments. Create social media posts for the student group. Collect feedback through surveys and direct communication. Share highlight reels and promote student submissions. Monitor student engagement and support at-risk students. Keep the student's database up to date. Manage FB groups, handle cancellations, and document student locations. Updates the Client success manager SOP SHELLYFLEX ATHLETICS | FOLLOW UP & APPOINTMENT SETTER AUGUST 2021 - DECEMBER 2023 Conducted effective follow-up and nurturing of leads Maintained and updated lead profiles using Go High Level Updated messenger scripts for improved communication with leads Responsible for scheduling calls with the sales personnel SKILLS Appointment Setting Lead Generation Graphic design Video editing Calendar management Customer support Data entry Detail oriented Email management Internet research Social media management WordPress Management APPLICATIONS OR TOOLS USED Adobe acrobat DC PDF Acuity Airtable Asana Buffer Canva Content Studio Content Fries Easy Content Engine Filmora Go high level Group Convert Google Office tools Hootsuite Lightroom Photoshop Microsoft Office PDFelement Slack Virtual SiteMaps WordPress WooSender CHARACTER REFERENCES Available upon request J O B EXPERIEN C E S FUNDED FIRST LLC | EXECUTIVE ASSISTANT NOVEMBER 2021 Developed and maintained the company's standard operating procedures (SOPs) Ensured timely preparation of all project tools and resources Managed the scheduling of social media posts Designed graphics for courses and social media content Conducted follow-up and nurturing of leads Provided assistance to the owner with various tasks as required VA BOOTCAMP| TRANSCRIBER JULY 2021 Transcribes video interview of student's successful story ING BUSINESS SHARED SERVICES, B.V. MANILA BRANCH OFFICE | KYC SENIOR ASSOCIATE JUNE 2019 TO JANUARY 2021 | BGC, TAGUIG, PHILIPPINES Responsible for intense research and assigning risk assessment before onboarding of multinational clients. Maintained and updated AML/KYC records and information of existing clients. Responsible for scheduling calls with the front office team. Excellent in oral and written communication in English with proven strength for personal engagement. Liaised with internal and external clients ensuring compliance. CHINABANKING CORPORATION | CUSTOMER RELATIONS AND INVESTMENT ASSISTANT MAY 2014 TO MAY 2019 | MAKATI CITY, PHILIPPINES Assisted the Branch Manager with administrative tasks. Responsible for providing excellent customer support or services. Ensured that all existing and onboarding clients are compliant with the bank requirements. Responsible for issuing all accounts-related documents to the clients. Mentored newly hired employees in order for them to perform their jobs in accordance with bank policies and procedures. PHILIPPINES NATIONAL BANK | ON-THE-JOB TRAINEE NOVEMBER 2013 TO FEBRUARY 2014 | PARANAQUE CITY, PHILIPPINES Responsible for providing administrative support to the Account Manager Responsible for providing Monthly Financial reports using Microsoft Excel Responsible for creating credit folder and transmittal letter for government banking clients via Microsoft Word C E R TIFICATIO N S VIRTUAL ASSISTANT TRAINING | Issued July 14,2021 by Jason Dulay EFFECTIVE BUSINESS WRITING 2: ETIQUETTE AND TECHNIQUES | Issued January 2021 by Guthrie-Jensen Consultants EFFECTIVE BUSINESS WRITING 1: THE BASICS | Issued November 2020 by Guthrie-Jensen Consultants ACAMS ANTI-MONEY LAUNDERING FOUNDATION (KYC AML FOUNDATIONS) | Issued February 2020 | ACAMS 80-HOURS TEFL/TESOL CERTIFICATE | Issued October 2018 by Bridge Education Group