Mary Ann Sioson

Mary Ann Sioson VIRTUAL ADMINISTRATIVE ASSISTANT | DATA ENTRY SPECIALIST WORK EXPERIENCE VIRTUAL ADMINISTRATIVE ASSISTANT Filipino Virtual Assistance Consultancy | June 2020 - Feb 2021 ABOUT With over 10 years of experience handling administrative and secretarial tasks, I have the ability to manage multiple high priority assignments and develop solutions to challenging problems. I'm expert in achieving thoroughness and accuracy and can assure you that my work will always be the highest quality. SKILLS AND EXPERTISE Admin and Secretarial Support Data Entry Web Research Social Media Management Transcription Email and Online Chat Support E-Commerce Assistance (Wordpress|ShopifyAliexpress Dropshipping) SOFTWARE MS OFFICE | GOOGLE SUITE | MS OUTLOOK | WORDPRESS | WOOCOMMERCE | SHOPIFY | WIX | HOOTSUITE | CANVA TRAININGS (ON-GOING) Google Sheets - The Comprehensive Masterclass | Udemy Wordpress Course | Udemy Wordpress Course - Elementor | Udemy Checked student's portfolios and provide detailed explanations and suggestions. Supported the students by giving recommendations and encouragement on their portfolios. Ensured prompt and accurate communication with students via email and provided answers that are direct and concise. Maintained all the student's class records, as well as sending email follow-ups. Released online certificates once students completed the course Scheduled coaching sessions via Zoom and GTW and informed students/coaches about the meeting details and sent the recorded video after each session. Managed FVA Affiliate Program: new registrations, payments, membership, and commissions (WordPress|WooCommerce). Uploaded course advertisements, announcements, member request approvals, and answered member queries via Facebook. SOCIAL MEDIA SPECIALIST | STUDENT ACQUISITION MANAGER(APPRENTICESHIP) Filipino Virtual Assistance Consultancy | April 2020 -May 2020 Managed Gmail account, answered queries, and provide answers that are correct, direct, and concise. Worked with multiple live chats, attended to queries on the Facebook page (messenger, pinned post, and FB posts) Sent replies and follow up email to those enrolled students Verified and tracked all payments, updated course class checklists, and sent email confirmation Encoded students information using Google Sheets ADMINISTRATIVE SECRETARY Pacific Sea BPO Services | Nov 2011 - Apr 2013 Improved administrative processes through updating databases, thorough record-keeping, and organizing filing systems. Reduced information retrieval via maintaining accurate expense reports and meetings. Maintained the master calendar and organized departmental activities and meetings. Scheduled and organized travel arrangements and conferences. Prepared and handled presentation materials for the Assistant Head of Operations and Assistant Manager. Handled expats concerned in terms of attendance monitoring, hiring papers and requirements, processed resignation documents, medical reimbursement, timekeeping, and all IT related request. CERTIFICATIONS PROGRAM SECRETARY Shopify Aliexpress Dropshipping Masterclass 2.0 April 2021 | Udemy Social Media Management (Apprenticeship) April 2020-May 2020 | Filipino Virtual Assistance Consultancy FREELANCING COURSE 2.0 March 2020-April 2020 | Filipino Virtual Assistance Consultancy DIGITAL EDITING AND IMAGING Sept 2010 | SPACE, DLS-College of Saint Benilde De La Salle - College of Saint Benilde | Oct 2004 - June 2011 Processed payrolls, tracked request forms, and improved record management. Assisted in monitoring monthly expenditures and collating documentary support. Prepared financial reports, tracked request forms, and corresponded office-related concerns across the internal and external departments Cataloged and archived documents; arranged and prepared documents of employees for hiring renewal, promotion, and permanency. Created and distributed memos, corporate letters, and announcements. Organized and verified meeting schedules and logistics requirements. Addressed telephone and email inquiries and directed them to the concerned department, supervisor, and manager. Operated and used relevant computer applications to organize and compile data for speedy processing. CAREER ADVANCEMENT FOR ADMINISTRATIVE PROFESSIONALS AND SECRETARIES May 2009 | ARIVA Academy Philippines MS OFFICE 2007 TIPS AND TRICKS SESSION Nov 2008 | MIcrosoft Phil. Inc. IT SERVICES, TRENDS AND ETHICS July 2008 | DLS-College of Saint Benilde CONTACT ME AT: Email:-Mobile Phone: (- Home Address: 42 San Marcos St. Bagumbayan North, Navotas, Philippines, 1485 DOCUMENT ANALYST SPI Technologies | Sept 2003 - June 2004 Reduced revision request via performing quality after document analysis and data conversion Analyzed and ensured that source documentations adhere to predefined guidelines via evaluating coded source documents Proofread keyed documents Entered confidential information into the company’s system