Mary Ann Santiago Catabay

CURRICULUM VITAE Mary Ann Catabay OBJECTIVE: Highly reliable with over 20 years of experience in General Office Administration, Property Management, Customer Service, Freelancing, ESL Teacher, Virtual Assistant, Lead Generation MOBILE NUMBER  - E-MAIL ADDRESS-SPECIAL SKILLS  Asset Services Specialist  Finance Assistant/ Accounts Receivable  Office Administrator  Public Relation Officer  Research Assistant  Restaurant Manager  Customer Service Manager EDUCATION  Bachelor of Science in Computer Science  Secondary School Fort Bonifacio High School EXPERIENCES Company Position Year Country EP General Trading Sales Manager 2019 Philippines Acadsoc ESL Online Teacher 2019 Philippines Green Conservation Australia Appointment Setter 2019 Philippines New Media Services Data Entry 2019 Philippines CBRE Emirates LLC Administrator/ Property Management Services Specialist January- Dubai / Abu Dhabi Majid Al Futtaim Group. Supervisor 2005 - 2008 Dubai, U.A.E. Golden Arches Development Corporation Manager 1994 - 2005 Makati, Philippines KEY CLIENTS/PROJECTS    St. Regis Properties, Saadiyat Island - St. Regis Hotel - The Residences - The Collection - Villas Eastern Mangroves Residences - Residential Apartment - Retail - Eastern Mangroves Hotel & Spa by Anantara Saadiyat Beach Residences, Saadiyat Island-         Saadiyat Beach Villas, Saadiyat Island Al Maqta Villas, Khalifa Park Abu Dhabi The Wave, Reem Island MAF Waterfront City, Lebanon – Property Management and Consultancy Abu Dhabi Islamic Bank HQ – Property and Facility Management Capital House - Due Diligence International Tower – Due Diligence World Trade Center – Property Management and Facilities Management WORK EXPERIENCE CBRE Emirates LLC Abu Dhabi, UAE January 2008 – December 2017 Abu Dhabi & Dubai Office Administrator: Asset Services Specialist:  Property Administrator provide supporting to Property Manager in handling all Administration related works  Monitor property management mailbox, review all incoming mails, assign mails to respective departments and respond to tenant emails with status of request. Responsible for updation of Yardi (Property management software) with tenant  movement and all other information  Responsible for updation of lease information on Yardi software.  Liaising with Facility Management companies and contractors for inspections and rectification of maintenance issues  Liaising with Security companies for appropriate security measures in the property premises  Handling Moving in and out of tenants and furniture delivery upon moving in and out.  Handling Defects Log Procedure and ensure necessary follow up and defects are rectified  Preparing monthly and weekly property management reports for client review  Attendance at team, client and department meetings, and production of meeting minutes  Coordinate with tenants in collecting payment via cheque’s and wire transfer and issue payment receipt accordingly Asset Services Finance Assistant – Handling Accounts Receivable:  Handling property management accounts receivable (receiving of cheque’s and tracking of wire transfer payments)  Reviewing of cheque’s received from tenant to ensure and minimize cheque bounce  Posting tenant payments using TRAMPS and YARDI software.  Track and update tenant records on bounce payments  Work close on unidentified wire transfer coordinate with property management team to track payment and update respective tenant records.  Monthly bank reconciliation report  Processing of vendor Invoices  Preparing payment transfers for paying vendor as pre vendor payment terms Page 2 -  Billing of yearly service charges, capacity charges and quarterly Chilled Water Consumption to all tenants, Owners, retails and Hotel.  Assisting with due diligence for property purchases and disposals Research Assistant:  Undertaking detailed research of property  Locating new information sources using past publications on a particular topic or academic centers, scanning relevant media resources, checking press releases and sharing any new information with colleagues regarding property information’s  Responsible for research and analysis of property followed by continuous evaluation (of the prospective organizations)  Building campaign strategy by conducting focus groups, coordinating surveys, researching recent reports and articles, and commissioning market research.  Monitoring sources of political information from government, interest groups and other organizations. Office Administrator /HR Assistant & Public Relation: Handling HR related work for Abu Dhabi Head Office and site offices Maintaining employee personal files and documentation. Process of visa for all Abu Dhabi and Dubai employee Reviewing of Cv’s for recruitment, coordinating with hiring department and potential candidate and scheduling an interview.  Processing of Visa cancellation, Visit Visa, non-sponsored I.D. Card temporary permit, amendments of documents for all employees to the Ministry of Immigration.  Dealing with the renewal of the annual Company’s Trade License and Lease Agreement  Updation of Company’s Authorize Signatory in UAE ministries records  Processing Salary Certificate from the Ministry of Immigration and RTA’s for all staff with free zone visa.  Updating the H.R. for any changes in visa rules or all the changes for the application process in the Free Zone Immigration.  Attend and screens all incoming calls.  Provide administrative support to every office department (valuation, retail, research, GCS and residential team)  In charge of travel arrangements hotel reservations and transportation of all Middle East employee and company visitors.  Independently draft correspondence letters, reports and presentations  Ensure the all the office stationeries is always available at all times.  Responsible for updating and organizing the staff’s client contacts by the use of the Client Relation Management System (CRM).     Page 3 -