Mary Ann Rivara

MARY ANN RIVARA Virtual Assistant | Bookkeeper| Admin Support| Social Media Manager Marilao, Bulacan Philippines • - •- SUMMARY Hi, I'm Mary, and I'd love to support business owners, Coaches, and Startups out there. I can be your bookkeeper, Admin, client communication specialist, or social media manager. With that, I ensure that your business runs smoothly while providing you with support behind the scenes. My two goals are to deliver an efficient and effective role in your company. That leads to your success and more sales. I have previous experience as a Customer Experience Agent, Accountant Intern, Supervisor, and Sales Associate. Through those experiences, I learned a great deal, and I strive to ensure that I deliver what my clients expect. I obtained certificates and studied, and discovered tools and ideas that will help me equip myself in every position. WORK EXPERIENCE Customer Experience Agent | Alorica | April – May, 2025 Respond to incoming customer calls quickly and in a professional manner. Address customer inquiries, concerns, and complaints with both empathy and efficiency. Share information about products and services, guiding customers on how to utilize company offerings. Aim to resolve customer issues during the initial call whenever feasible. Achieve daily, weekly, and monthly performance goals (e.g., call handling time, customer satisfaction). Accountant Intern | TFA, Dubai | September 2024 – January 2025 Recorded day-to-day financial transactions to ensure accurate bookkeeping. Created and issued client invoices using Zoho Books and Classcard. Sent payment links and billing details to customers, supporting timely collections. Communicated with clients regarding payment status, account updates, and follow-ups. Updated customer and payment records in Zoho and Classcard systems. Managed accounts payable and receivable to maintain a smooth cash flow. Reconciled bank and client accounts to ensure accuracy in financial records. Supported administrative and accounting tasks, contributing to efficient operations. Bank Ambassador | Aquiro Solutions Inc. | September – November 2023 Promoted GoTyme’s products and banking benefits through flyers and customer engagement. Actively solicited sign-ups within kiosk areas by educating and assisting passersby. Conducted product demonstrations to showcase app features and account benefits. Assisted customers with using the self-service kiosk for account opening and transactions. Answered frequently asked questions regarding GoTyme’s services and kiosk operations. Guided customers through downloading and navigating the GoTyme Bank app. Helped increase app sign-ups and brand awareness through excellent customer interaction. Supervisor | THM Global Inc. | June– November 2022 Promoted Makuku products and effectively communicated their benefits to customers. Conducted engaging product demonstrations to boost customer interest and drive sales. Managed inventory levels, ensuring accurate stock records and timely replenishment at designated stations. Led and conducted training sessions for newly hired promodisers to ensure product knowledge and sales efficiency. Monitored daily and weekly sales performance to identify opportunities for improvement. Supervised a team of promodisers, provided on-the-ground support, and ensured adherence to company standards. Brand Ambassador | Activation Machine Inc. | November 2020 – April 2021 Promoted Kopiko products and explained their benefits to customers. Managed inventory and ensured product availability. Helped achieve daily and monthly sales targets. Conducted product demonstrations to attract and engage customers. Monitored and gathered customer feedback to improve product presentation. Created reports on competitor activities for sales and marketing reference. EDUCATION BACKGROUND Bachelor of Science in Accountancy | La Concepcion College Inc. | 2020 – 2021 Accounatncy, Business Management | SJDM Cornerstone College Inc. | 2017 – 2019 CERTIFICATIONS Intuit QuickBooks Bookkeeper Certified: View Here Xero Advisor Certified: View Here Canva for Work Certified: View Here TECHNICAL TOOLS Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams, OneDrive) Google Workspace ( Docs, Sheets, Slides, Gmail, Calendar, Drive, Meet, Forms) Xero Zoho Books Quickbooks Classcard Trello, ClickUp Canva Social media platforms (Facebook, TikTok, Instagram, LinkedIn)