Mary Ann F. Contreras

MARY ANN CONTRERAS WORK HISTORY CUSTOMER SERVICE ASSOCIATE Sitel Philippines Corporation January 2019 - January 2020 Convergys Corp April 2017- September 2018 TELUS INTL April 2015- May 2016 Transcom Worldwide Phil. October 2013- July 2014 PERSONAL PROFILE With years of experience i am able to provide the best customer service assistance while still in line with company policy. I strive to be the best learner as i believe that everyday is a learning progress. Answer phone calls and provide sound resolution to customers problems Assist members in booking for flights and provide flight assistance Take and process over-the-phone orders for pharmaceutical needs ENGLISH TEACHER Freelance Online Teacher July 2009 - September 2009 Taught 10 and 36 year old Japanese pupil Taught written and conversational english for beginners SPECIALIZATION • Microsoft Office Proficient • Sabre amd Sales Force Proficient ACADEMIC HISTORY PHILIPPINE COLLEGE OF HEALTH AND SCIENCES CONTACT INFO: Undergraduate of Bachelor of Arts in Nursing |- • Member of the Dance Club Mobile:- Email:- POLYTECHNIC UNIVERSITY OF THE PHILIPPINES Undergraduate of Bachelor of Arts in Cooperatives |- SKILLS AND ABILITIES • Able to work alone with minimal supervision • Ability to build and work in teams • Good in interpersonal and communication skills both English, and Filipinos Staff Member of the Student Government for College of Coopeartives Member of the COC Pep Squad