Mary Ann Ezinne

MARYANN EZINNE E:- T:- linkedin.com/in/maryannezinne1 VIRTUAL ASSISTANT CAREER SUMMARY Dedicated and detail-oriented Virtual Assistant with a proven track record of delivering exceptional administrative support to enhance operational efficiency. Possessing strong organizational and multitasking abilities, I thrive in dynamic and fast-paced environments. Proficient in a range of administrative tasks, including calendar management, travel coordination, data entry, and customer service. Adept at leveraging technology for streamlined communication and task management. Known for maintaining confidentiality, ensuring data accuracy, and delivering results within established timelines. Ready to contribute a proactive and solution-focused approach to optimize your workflow and elevate your business success. EXPERIENCES Virtual Assistant | Ataria Media - US | October 2023 - Present Lead generation ● Employing strategic research methods to identify and qualify potential leads within the target market. ● Continuously refining outreach strategies based on real-time feedback and performance metrics. ● Utilizing Google and Appollo.io to compile comprehensive lead lists. ● Accurately entering manually generated leads in a spreadsheet. ● Conducting daily outreach activities to initiate contact with prospects and assess their business needs. Cold DM ● Crafting personalized and compelling direct messages to engage prospects and create initial interest. ● Implementing A/B testing on messaging approaches to optimize response rates. ● Continuously refining outreach strategies based on real-time feedback and performance metrics. Appointment Setting ● Initiating messages to qualified leads with the goal of scheduling appointments. ● Developing persuasive scripts and objection-handling techniques to guide conversations. ● Maintaining accurate and up-to-date records of interactions in the CRM system. Social Media Manager | 431 Property Group UK | November 2023 - Present ● ● ● ● ● ● ● ● ● Developing and implementing comprehensive social media strategies aligned with client objectives. Creating engaging and shareable content across various platforms, including Facebook, Instagram, and LinkedIn. Monitoring social media trends, competitor activities, and audience preferences to inform content creation. Addressing customer inquiries, concerns, and feedback in a professional and timely manner. Cultivating and nurturing online communities through active engagement and timely response to comments and messages. Producing high-quality and visually appealing multimedia content, including images, videos, and infographics. Utilizing social media analytics tools to track and measure the performance of campaigns. Providing insights and recommendations for continuous improvement based on data analysis. Remaining informed about social media trends, algorithm changes, and emerging platforms. Virtual Assistant | Unique-Cee Solar and Electrical Solutions Ltd | April 2023 - Present. Social Media Manager ● Developing and implementing comprehensive social media strategies aligned with client objectives. ● Creating engaging and shareable content across various platforms, including Facebook, Instagram, and LinkedIn. ● Monitoring social media trends, competitor activities, and audience preferences to inform content creation. ● Cultivating and nurturing online communities through active engagement and timely response to comments and messages. ● Producing high-quality and visually appealing multimedia content, including images, videos, and infographics. ● Utilizing social media analytics tools to track and measure the performance of campaigns. ● Providing insights and recommendations for continuous improvement based on data analysis. ● Remaining informed about social media trends, algorithm changes, and emerging platforms. ● Assisting in the research and evaluation of solar energy products. Customer Support ● Responded to an average of 50+ customer inquiries daily via email and chat, maintaining a 95% customer satisfaction rate. ● Addressing customer inquiries, concerns, and feedback in a professional and timely manner. Bella Fashion Store (Shopify & Facebook Marketplace) | Jan 2023 - June 2023 ● ● ● ● ● ● Updated product listings, including descriptions, images, and prices, on both Shopify and Facebook Marketplace. Responded to customer inquiries, and order-related questions, and provided product information. Managed customer complaints, returns, and exchanges through email and chat. Ensured timely and satisfactory resolution of customer issues thereby maintaining a positive brand image. Optimised product titles and descriptions for better visibility and conversion rates. Monitored and managed product reviews and ratings to enhance customer trust and satisfaction. Virtual Assistant | Makasin Jewellery Store | Remote | Dec;2019 - Dec 2020 ● ● ● Handled an average of 30+ online product orders per day, ensuring timely processing and shipping. Managed and resolved customer inquiries and concerns via chat support, reducing response time by 30%. Created and posted daily engaging content on social media, resulting in a 20% increase in online engagement and brand visibility. TECHNICAL SKILLS ● Social Media Strategy ● Content Creation ● Community Management ● Social Media Analytics ● Brand Awareness ● Data-driven Decision Making ● Microsoft Office Suite ● Google Workspace ● Social Media Management Tools (Meta Business Suite, Hootsuite, Buffer) ● Virtual Meeting Platforms (Zoom, Microsoft Teams, Slack) ● ● ● ● ● ● Communication Channels (Whatsapp, Telegram, Skype, Slack) Customer Relationship Management (CRM) software Artificial intelligence Acuity, Calendly Canva ChatGPT SOFT SKILLS ● Excellent communication and interpersonal skills ● Strong organizational and time management abilities ● Detail-oriented and meticulous in task execution ● Adaptability and flexibility in a dynamic work environment ● Customer-focused with a dedication to providing exceptional service ● Ability to work independently and collaboratively in a team setting EDUCATION Bachelor of Nursing Science | Imo State University | 2014 - 2019 Digital Witch Tech Training - January 2023 CERTIFICATIONS Working as a Virtual Assistant (online course) Alison - 2022 How To Become an Executive Virtual Assistant (online course) Alison - 2022 Roles and Responsibilities of Personal Assistants (online course) Alison - 2023 Administrative Assistant Training (online course) Alison - 2023 Executive Assistant Skills (online course) Alison - 2023 Customer Service Foundation (online course) LinkedIn - 2023 Customer Service: Serving Customers Through Chat and Text - LinkedIn 2023 Medical Billing and Coding - Coursera 2023