Mary Ann Cristine P. Rivera

MARY ANN CRISTINE P. RIVERA L. Bacayo St. Andres Abellana Ext. Brgy. Guadalupe, Cebu City E-mail Address:- Objective To obtain a position in an organization where I can maximize my knowledge, skills and training experience. Personal Data Age : 28 years old Height : 5’1” Birth Date : September 24, 1995 Place of Birth : Butuan City Sex : Female Nationality : Filipino Religion : Roman Catholic Language : English, Tagalog and Cebuano Educational Background Astron Gestus Bldg. Gorordo Avenue, Cebu City 2nd Year 2nd Sem Bachelor of Science in Civil Engineering University of Visayas Dionisio Jakosalem St, Cebu City, 6000 Cebu Work Experience TELEMCO May 2014 - Jan 2015 Office Staff Cooperative PLDT Jones, Osmeña Blvd, Cebu City Duties and Responsibilities •Input the information of all new members of the cooperative to the system •Received customer payments and adjust their account •Make a deposit to customers account to the bank office •Make an entry for the daily reports like Withdrawals and Deposits AZPIRED INC. May 2015 - Dec 2021 Collection Specialist (Finance Vertical Account) 15F Cebu Tower, Cebu Business Park, Cebu City Duties and Responsibilities Contacting customers to inform on delinquency, encourage on-time payments and set up payment plans Processing customer payments, account adjustments and customer refunds where appropriate Call a bank to verify a transaction (2-way to a 3-way call) Update account status records and collection efforts Respond to client account queries in a timely and professional manner Help the customer to expedite the loan application they submitted online Walk thru the customer on submitting an application online WIPRO INC. Oct 2023 - May 2024 Provider Advocate Associate (UnitedHealth Care) 9F Cebu Tower, Cebu Business Park, Cebu City Duties and Responsibilities Receiving calls from a provider, answer their queries and provides Benefits and Eligibility of the member about their insurance coverage Review claims and explain to the provider the status of it Create a prior-authorization incase procedure codes needs a prior-authorization and also provide the status of it Review and provide the status of their appeal Explain the status of a claim and provide the information needed incase claim denied Review an EOB and send to the provider incase they request a copy of it