Mary Ann Chavez

Mary Ann T. Chavez Batang Ligao City Albay PH 4504 - -SUMMARY OF QUALIFICATION • • • • • • • • • • • • • • • Proficient in computer Software Systems Able to read, write and verbally communicate in English Phone and Email Handling Real Estate Principles Social Media Management Worked as transaction coordinator both in buying and selling side Great Customer service background Have technical support experience Property Management Hard working, able to multi-task effectively Handling a team and being part of the team Ability to work on flexible time Capable of working under pressure Knowledgeable in using communication tools such as Teams, Slack, Gchat, Ring Central etc. Familiarity on various CRM like Zoho, Salesforce, Zendesk, Gladly, Buildium, Property Melds, Atlassian and Monday.com WORK EXPERIENCE Property Manager/Researcher/REVA               Freelancer May 2022 – May 2025 Email management for US Client Handle Property Management tasks for US clients for rental homes in MO, GA, and IN Process work orders to dispatch vendors Fill out and follow up on property application inspection Research for new vendors on different home maintenance Assist Property Managers on their admin tasks Coordinate with tenants and vendors regarding work order schedule Handle billing and invoice for vendors and inspectors Create estimate or bid for work order Handle Real Estate VA tasks Handle mapping for showing and coordinate with Agent and buyer Handle Transaction Coordinator task both in buying and selling Email outreach to prospect investor Research for prospect market investor Virtual Assistant CS US Wellness Company Oct 2020 – May 2022  Answer and assist customer queries and concern regarding general product knowledge and basic troubleshooting  Check on delivery status for customers  Coordinate with courier about delivery update and request on delay if needed  Respond to SMS, email and phone queries  Forwarded customer information requesting return, refund and exchange on products and parts  Processed order for customers for wrong items and missing items for products that cost below $200  Basic troubleshooting on plunges Individual contractor/Servicing VA/ SMM             Insurance April 2020 – October 2020 Email management for US Client with Insurance line of business Monitor timeline for lead Basic photo editing used for YouTube thumbnail Sending documents to client using Pandadoc Manage CRM (HubSpot) Uploaded signed documents in carrier site Provided the documents needed by the insured Handled different social media platform such as LinkedIn, Facebook, and Instagram Basic photo editing using Canva, and photoshop Created content to be posted in the social media platform Interact with people (viewer) to boost response and interaction in the social media pages Add more people in my client’s network Freelancer/VA/Account manager    Upwork May 2019 – April 2020 Handled Real Estate Assistant task for US client Property audit, marketing research and lead generation Virtual Admin work for change facility for AU client i.e. but not limited to billing, email correspondence, social media marketing (FB/IG), etc. Product research Research for investors that would match the client’s target audience Do manual inmail outreach to investor to introduce client Respond to queries via email and SMS Handle other basic admin tasks such as but not limited to email management, update profiles, increased number of connects on profiles used for outreach Worked remotely with Real Estate Company where I learnt Real Estate Principle Handling objections on seller leads calls and determine the difference between warm and cold leads I had an overview on different CRMs like Podio, Zoho, Pipedrive, Salesforce and infusion        I know how to create buyer’s list and do comparable with or without using MLS Do transaction coordinator task Property Management for residential properties and Airbnb Respond to tenant’s concern Respond to queries of prospect tenants Email contract, policy and payment reminder Handle repair and maintenance of the property         Agent / Service Provider Byte Success Marketing January 2017 – April 2019  Handled Outbound Sales account for a US health services  Call calibration  Monitor and provide feedback on calls making sure it’s meeting the client requirements  Provide EOD and EOW report Recruitment Specialist Targets RMS March 2018 – March 2019  Hybrid set-up  Establishes recruiting requirements by studying organization plans and objectives and meeting with managers to discuss needs  Evaluates applicants by discussing job requirements and applicant qualifications with managers and interviewing applicants on a consistent set of qualifications  Determines applicant qualifications by interviewing applicants, analyzing responses, verifying references, and comparing qualifications to job requirements Advance Customer Service Teletech Ph June 2016 – Dec 2016  Handled customer service task for one of the largest telecommunication providers in US  Do basic troubleshooting for their connection and service  Join FGD and call calibration Service Desk Analyst            WIPRO Technologies Mar 2014 – May 2016 Diagnosed trouble calls and resolved software, configuration or operational problems within time frame standards. Accurately logged trouble tickets/calls from the customer using call tracking software Escalated tickets to appropriate next-level support if issues cannot be resolved within the timeframe standards. Participated in documenting policies and procedures used in the day-to-day operations of the Help Desk. Ability to perform basic account security tasks: password reset, account creation, account termination Provided basic account security tasks: password reset, account creation and account termination Experienced working with the Remedy ticketing system Diagnosed and resolved hardware, applications, and operating system issues Utilized Microsoft Active Directory Familiarity with Microsoft Exchange Call calibration and FGD Inbound Sales Associate VXI Global Holdings Inc Aug 2011 – Feb 2013  Assisted potential and existing customers in identifying their US satellite TV needs and directing them to an appropriate product and service Advance Customer Service WNS Philippines Inc Nov 2008 – Nov 2010  Provided customer service support for a UK telecommunication company  Handled all customer issues with understanding and a satisfying resolution including but not limited to account modification, billing issues and device / service upsell  Resolved basic troubleshooting problems for mobile devices and broadband Financial and Sales Specialist (Tier2) Convergys Phil Services Corp. Oct 2007 – Oct 2008  Provided customer service support and acts as financial advisor for US credit card company  Resolved customer issues about their credit card transactions including but not limited to charges, fees and disputes with understanding. Going the extra mile in educating them on how to manage their credit card for their advantage.  Upsold products and services that suits customer’s needs