Mary Ann Castillo

MC Mary Ann C. Castillo Professional Summary ● Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. A focused and communicative individual possessing superb data entry, time management, and customer service skills. Offering 9 years of experience providing quality administrative support to clients. ● Multi-talented Team Lead consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. ● Team Lead with over 9 years of successful experience in Customer Service and Team management. Recognized consistently for performance excellence and contributions to success in Shared Services industry. Strengths in marketing and entrepreneurship by training in Digital Marketing. -- Pasig City, 00 1811 Skills ● Computer Programming ● Telecommunication ● Operational Improvement ● Supervision ● Team Building ● Project Organization ● Process Improvement ● Campaign development ● Data Analysis ● Event planning ● Business correspondence ● Digital marketing knowledge Work History SiteMinder - Customer Solutions Team Lead Bonifacio Global City 06/2017 - Current Planning and Organisation ● Demonstrate the ability to forward plan work and set up realistic targets, schedules, and deadlines. ● Schedule and prioritize while allocating one's time appropriately. ● Set up Calendar meetings using Zoom and Hangouts for 1x1 & group huddle & client weekly catch-ups. Problem-solving ● Develop alternative courses of action that are based on logical assumptions and factual information that take into account the consideration of resources, constraints, and organizational values. Decisiveness ● Evaluate the rational and emotional elements of situations. ● Be confident in making decisions Team Building & Development ● Readily adapt to effective working relationships with other people. ● Customer Service ● Team Management ● Technical issues analysis ● Technical documents comprehension ● Content editing knowledge ● ● ● ● Knowledge of content management Training content creation Content editing Website design ● ● ● ● Project Management Content Development Social media platforms Mentoring and coaching Education Datamex Institute Of Computer Technology ● Inspire and get people to work together in a productive way. ● Develop an atmosphere where participants feel confident and happy to contribute. ● Put group recognition above personal gain. ● ·Encourage the resolution of conflict within the group. ● Help establish common objectives amongst team members. Leadership ● Lead by example. ● Motivate team members. ● Seek ways to improve their contribution and increase the level of responsibility of self and others. ● Are a role model for peers and subordinates. Commercial Focus ● Continually consider the impact of their work on operating efficiencies and the future of their business unit. ● “Cost” whatever is done. ● Think in profit conscious terms. ● Will maneuver within an ethical framework to gain financial advantage HiPages - Administrative Assistant | Chat & Email Handling Pasig 05/2015 - 01/2017 ● Hipages provides a better, smarter way to connect tradies and consumers and get the job done well. My role is to ensure the jobs are well categorized based on what needs to be done. A Backoffice or Administrative Assistant is responsible for checking the jobs submitted through the online platform, connect the consumers to tradies, managing & document quotes, or quality of work of the tradies. ● Ensure Service Level is met through professional Email and Chat Handling. ● Manage folders for processes alignment. ● Manage workloads. 01/2013 - 01/2014 Google - Quality Analyst 01/2009 - 01/2012 ● Cricket Telecommunication (Sitel Philippines). Some College (No Degree) Introduction to personal computers as free-standing devices and as nodes on a network. Program content covers the assembly and maintenance of computer hardware, the installation, and configuration of operating systems, the use of software applications, and network implementation. Lab courses develop students' skills in troubleshooting and solving technical problems. Certifications Fundamental of Digital Marketing by Google Garage