Mary Ann Castillejos

ANNE CASTILLEJOS General Admin Assistant & Customer Service General admin assistant that helps you run your business seamlessly by handling all the tedious tasks for you. Get back time in your day and stop drowning in paperwork; let me help you achieve business success keeping the workflow well organized and properly coordinated. Anne Castllejos CONTACT- - - 2419 Al Saad Doha Qatar EXPERTISE Customer Service Admin Assistant Document Control People Management Training Manager Google Docs Expertise WORK EXPERIENCE HELP-DESK EXECUTIVE 2019 - 2022 OCS Qatar WLLC Handling customer inquiries and complaints, via phone, email, and chat. Manage documentation required for data entry, LPO, and keeping records. Communicating with the client, suppliers and relaying the information to the specific department in charge. Receive and direct visitors and clients' general clerical duties. Serve as the first focal point of communication and resolution. Handle sensitive and confidential information with discretion. Prepare presentations and Managing calendar Record, compile, transcribe and distribute minutes of meetings Procedures relating to residents' payments are adhering to accounts and credit checks. All relevant resident's account information is checked and prepared prior to move in and move out Excel Management PowerPoint and Canva presentation Phone and Email support Social Media Marketing Website Development Assistant Content Writing E Books Copy Writer Graphics Designing DOCUMENT CONTROLLER Arch De Triomphe / Arch in Design - Control all aspects of project documentation through Log sheets, weekly reports, monthly reports,s and proper storing of e files and hard files. Create Document Control and correspondence folders for individual projects. Generate forms such as Shop Drawings, Inspection request, material submittal, and Prequalification submittal. Create Document Control and correspondence folders for individual projects. Ensure all templates used with the department conform to the Company standard. Prepare tender submittal. Write and distribute email, correspondence memos, letters, faxes, and forms EMPLOYMENT OCS QATAR WLLC Customer Service/ Admin Assistant Arch De Triomphe Document Controller Arch In Design CALL CENTER AGENT 2015 - 2016 Alorica Macy's Credit Account Resolve customer complaints via phone, email, mail, or social media. Raising work orders and workflow, filing and logging data and documents related to account Update job knowledge by adhering to new policies and memorandums before the shift Fulfills requests by clarifying desired information; completing transactions; forwarding requests Schedule payment commitment to obtain timely payment/ Process payment over the phone via debit card or checkbook/ Compute interest charges and a late fee per account Properly noting of account for future customers contact Document Controller Alorica Customer Srervice Representative MMG Qatar Facilities Supervisor Mc Donald's Corp. Store Manager / Training Manager CERTIFICATES FACILITIES SUPERVISOR - MMG QATAR Ensure the scheduling in the reception was adhered to 24 hours operation Responsible for entering Large Purchase Orders and Quotations Responsible for negotiating with sub‐contractors for lower price high-quality products and Services Responsible for preparing Tower Financial statement and Monthly Report Ordering and inventory for office and stationery supplies Responsible for Correspondence, filing, and written work STORE MANAGER 2008 - 2010 GADC MC DONALD'S CORPORATION MC DONALDS CORPORATION Basic Shift Management Advance Shift Manage Effective Shift Management VA BOOTCAMP Social Media Management WEBSITE ACADEMY PH Website Editor Manage effective operations of the restaurant to ensure customer service at his best Food and beverages required by the restaurant standard and to maintain overall levels of courtesy, service, and cleanliness of the restaurant Ensure all training is undertaken and comprehensive training records are retained for all associates Perform monthly review of the crew to encourage crew development Have a comprehensive training program in place to ensure all associates are competent at a given tasks Have in place an effective reward and recognition program. Ensure Food safety measures adhere at all time. Daily-Weekly-Monthly to Annual inventory are all in place. Interview and train newly hire crew for the store.