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MARY ANN ROGAN
PROFESSIONAL SUMMARY
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Dynamic professional with a proven track record at Dynata, adept in customer
communications and data entry. Excelled in enhancing engagement and
satisfaction through active listening and problem-solving. Demonstrated
flexibility and organization, significantly improving operational efficiency.
Skilled in Microsoft Office, contributing to team productivity and collaboration.
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SKILLS
Valenzuela City, Philippines
1447
Bold Profile
EDUCATION
No Degree, Computer And
Information Systems
iiiT (Formerly AMA
Caloocan), Caloocan City,
Metro Manila, Philippines
June 2002
• Recipient of 2002 Most
Outstanding
• Dean's Lister from-
Bachelor of Science, Business
Administration And
Management
Technological Institute of
The Philippines, Casal Manila
May 2001
• 3.5 GPA
LANGUAGES
English
Advanced (C1)
• Flexibility
• Customer communications
• Active Learning
• Call center processes
• Organization
• Data Entry
• Data Collection
• Typing Speed
• Teamwork and Collaboration
• Customer Service
• Problem-Solving
• Time Management
• Multitasking
• Computer Skills
• Adaptability and Flexibility
• Microsoft Office
WORK HISTORY
September 2024 - November 2024
Dynata - Telephone Interviewer, Davao City, Province Of Davao Del Sur,
Philippines (Remote)
• Gathered data and insights from participants during telephone interviews.
• Followed call center protocols when notifying participants of call purpose
and use of information.
• Maintained a comprehensive understanding of company policies,
procedures, and guidelines related to telephone interviewing processes.
• Enhanced interviewee engagement with clear communication and active
listening skills during telephone interviews.
December 2021 - June 2024
Sagility - Customer Service Representative Agent, E. Rodriguez Ortigas Ave.
Quezon City (Remote)
• Built rapport with clients through active listening, empathy, and
understanding of their individual needs.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests, offering excellent support and tailored
recommendations to address needs.
• Enhanced productivity levels by anticipating needs and delivering
outstanding support.
• Maintained up-to-date knowledge of product and service changes.
• Maintained accurate records of customer interactions using CRM software,
ensuring seamless follow-up when needed.
• Enhanced customer satisfaction by efficiently addressing and resolving
their concerns and inquiries.
• Contributed to a positive work environment by actively participating in
team meetings and sharing ideas for improvement.
.
• Consistently met or exceeded performance metrics including average
handle time, first-call resolution rate, and adherence to schedule
requirements.
December 2010 - June 2018
Lawang Bato Barangay Hall - Administrative Assistant , Valenzuela, Metro
Manila, Philippines
• Improved document organization with thorough file maintenance,
archiving outdated records as necessary for efficient retrieval when
needed.
• Ensured accurate record-keeping with diligent data entry and database
management for vital company information.
• Delivered excellent customer service through prompt responses to client
inquiries, addressing concerns effectively, and building strong
relationships.
• Developed filing system for historical documents, preserving important
company records and improving access to information.
November 2008 - December 2010
DataBlitz Inc. - Purchasing Administrative Assistant, Morayta, Sta. Cruz
Manila
• Kept up-to-date on market trends, identifying potential new suppliers and
products for consideration.
• Collaborated with cross-functional teams to identify opportunities for cost
savings and process improvements.
• Developed strong working relationships with both internal stakeholders
and external suppliers to facilitate seamless communication throughout
the purchasing process.
• Improved inventory management, tracking product levels and anticipating
future needs.
• Managed filing system, entered data and completed other clerical tasks.
• Maintained complete documentation and records of all purchasing
activities.
January 2008 - June 2008
Crown Asia Compounders - Logistics Administrative Assistant, Valenzuela,
Metro Manila, Philippines
• Increased overall operational efficiency by continually refining standard
operating procedures to align with evolving business needs.
• Reduced shipping errors by closely monitoring inventory levels and
ensuring proper product labeling.
• Collaborated with cross-functional teams to achieve seamless
communication and coordination throughout the supply chain.
• Coordinated international shipments, navigating complex customs
requirements for seamless import/export operations.
• Contributed to successful on-time delivery performance by proactively
tracking shipments and resolving potential delays.
July 2006 - October 2007
Skies Inc. (Secosana) - Warehouse Supervisor, Tondo, Metro Manila,
Philippines
• Supervised shipping and receiving, distribution and workplace safety.
• Maintained high levels of accuracy in daily operations.
• Kept detailed records of inventories and merchandise inventory
transactions.
• Used warehouse management software to reconcile daily inventory.
• Offered expertise in inventory management and current stock levels to
internal teams and customers to facilitate accuracy and product
availability.
• Kept documentation and records accurate and up-to-date with latest data
to prevent errors in processing or delivery.
• Assigned tasks to team members to complete within designated time
frames.
• Redesigned warehouse layout to accommodate new equipment, maximize
space utilization, and optimize processes.
• Supervised warehouse operations by managing employees during shifts.
.
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• Developed and implemented strategies to improve team productivity and
efficiency.
December 2002 - March 2006
GENSANLO, Inc. - Administrative Assistant, Cubao, Metro Manila, Philippines
• Organized office events such as holiday parties or team-building activities,
promoting a positive company culture and boosting employee morale.
• Ensured accurate record-keeping with diligent data entry and database
management for vital company information.
• Boosted team productivity by managing communication channels and
ensuring timely responses to inquiries.
• Assisted in onboarding new employees, providing training materials, and
coordinating orientation schedules to ensure a smooth integration into the
team.
• Assisted with human resources tasks such as updating employee files or
submitting time-off requests per company policy guidelines.
• Managed expense reports for executive staff members, ensuring accurate
documentation of spending for budgeting purposes.
• Maintained confidentiality of sensitive information by adhering to strict
privacy policies and implementing secure filing systems.
