Mary Ann Asilom

I am a customer service and healthcare support professional with over 9 years of experience in U.S.-based healthcare, insurance verification, technical support, and customer service environments. Throughout my career, I have developed strong communication, problem-solving, and organizational skills while consistently delivering high-quality service in fast-paced and high-volume settings.

I began my career in customer service and technical support, where I worked with Concentrix handling Amazon accounts. I provided assistance for devices such as Echo, Fire Tablets, and Amazon Music, helping customers resolve technical and account-related issues through phone, email, and chat. This role strengthened my ability to troubleshoot problems, communicate clearly, and manage multiple cases efficiently.

I then worked with Sutherland Global Services, where I handled customer service, billing, sales, and technical support concerns. I was later promoted to Senior Expert due to consistent strong performance. In this role, I also supported and guided team members, handled escalated cases, and ensured that customer issues were resolved with accuracy and professionalism. This experience developed my leadership, multitasking, and escalation-handling skills.

I later transitioned into healthcare support roles, where I gained extensive experience in insurance verification and patient coordination. At Conifer Health Solutions, I worked as an Insurance Verification Specialist and Pre-Registration Representative, where I verified patient eligibility, prepared cost estimates based on insurance benefits, and ensured accurate patient records in EMR systems. I also coordinated with patients and providers to ensure smooth pre-registration and billing processes.

Currently, I am working with ClearSource BPO as a Dental Insurance Representative, where I handle insurance eligibility, claims processing, pre-authorizations, and billing inquiries. I also coordinate with providers to resolve denied or pending claims while ensuring compliance with healthcare regulations and maintaining accurate documentation.

Across all my roles, I have developed strong attention to detail, adaptability, and the ability to remain calm under pressure. I am experienced in both voice and non-voice support channels and comfortable working in remote, fast-paced environments. I am highly motivated, reliable, and committed to delivering excellent customer and patient support while continuously improving my skills.

My goal is to continue growing in a customer service or healthcare support role where I can contribute to operational efficiency, provide excellent service, and support both clients and patients with professionalism and care.