Mary Ann Aguihon

Mary Ann D. Aguihon 3685 Woodpecker St. PAPCI-1, Brgy. San Juan, Cainta, Rizal -- Work Experience: Hinduja Global Solutions F1 project Customer Care Professional May 8, 2015 – February 23, 2017  Handle billing inquiries and process payments  Offer upgrades and process applications  Assist with basic online troubleshooting NGA Arinso Data Management Analyst (Contract – based) September 15, 2014 – January 1, 2015  Processed annual enrollment of employee benefits using SAP  Processed hire/rehire/termination of employees through email requests  Processed other HR-related tasks such as filing of leave of absences, change in pay and promotions NCR Philippines Order Management Specialist April 10, 2013 – October 6, 2013  Scheduled and sourced orders according to client needs  Followed up with buyers as to when items were needed  Monitored shipment and anticipate when items will arrive  Released orders for installations, staging and delivery to customers  Processed billing requests and purchased orders for items delivery Startek Philippines Technical Support Representative T2 - TWC September 20, 2011 - June 13, 2012  Troubleshoot Cable broadband connection (wired and wireless)  Assisted customers on account set up of their email clients and other issues Teleperformance Philippines Technical Support Representative - Telstraclear August 23, 2010 – September 16, 2011  Assisted ADSL and Cable broadband customers in troubleshooting internet connection issues  Resolved email issues in using Outlook Express and Windows mail  Helped customers in their browser issues Teleperformance Philippines April 27, 2009 – January 17, 2010 – Telstra/ Bigpond Technical Support Representative  Assisted ADSL customers in troubleshooting internet connection issues  Resolved email issues in using Outlook Express and Windows mail  Helped customers in their browser issues 24/7 Customer Philippines Financial Service Representative – Optus December 10, 2007 – January 26, 2009  Assisted customers with payment arrangements  Handled accounts of up to 90 days bucket  Bar/ unbar telephony (mobile and fixed ) services of customers who’re not able to keep arrangements Convergys Services Philippines Senior Specialist/ Offline Support 3 – Chase/Circuit City April 24, 2007 – October 15, 2007  Handled supervisory calls  Manned queue  Coached reps on their performance and daily improvement with their stats  Made daily, weekly and monthly report on agents and their performances  Participated on calibration with clients and operations management Convergys Services Philipines Customer Service Representative – Chase/Circuity City November 22, 2004 – April 24, 2007  Handled billing inquiries and processed payments  Mentored new agents  Rendered floor support when supervisors were not around  Spearheaded projects like posting of team stats on board and decorating of production floor Convergys Services Philippines Inbound Sales Representative – CSG November 11, 2003 – November 22, 2004  Processed customers application for credit cards over the phone  Processed phone in orders of customers and turned them to sales  Supervised team meetings  Top performer in direct sales Educational Attainment Tertiary AMA Computer College AB Mass Communication January 1996 – April 1999 St. Scholastica’s College AB English June 1994 – October 1995 Secondary Central Institute of Technology Graduated 1993 Elementary Malate Catholic School Graduated 1987 Personal Information Birth date and place: September 20, 1974 Manila Status: Married Character References Mark Cashean Timbal Jason Aquino Ma. Elizabeth Canlas NDRRMC HR Representative CCP -