Mary Anjielet
Buffe
About Me
Hi there! I'm Mary Buffe, your dependable detail-oriented and highly
organized Virtual Assistant. I specialize in administrative support,
data entry and customer service. Whether it's managing inbox,
responding to customers inquiries or handling administrative tasks, I
focus on getting things done effectively and efficiently.
Multi-Skilled VA
Professional Experience:
Payment Inquiry Analyst
Booth and Partners Philippines, Inc.
April 2023 - March 2025
Investigate and resolve payment inquiries from carriers and clients,
ensuring accuracy and prompt follow-up on outstanding issues.
Generate detailed aging reports and provide accurate updates on the
status of outstanding payments and invoices.
Prepare and provide check remittances for completed payments.
Request and process stop payments on lost checks and handle
check/ACH reissuance as needed.
Perform advanced Excel functions including VLOOKUP, pivot tables
and data analysis to streamline reporting and track payment data.
Personal Information
Workforce Realtime Analyst
Probe CX
July 2022 - August 2022
Responsible for monitoring all queues real-time
Ensure sufficient actions are taken on rosters to ensure target
--
metrics are achieved
Ensures adherence to schedules and activity entries are up to date
with scheduling systems
Creating hourly reports to track various performance metrics
Education:
Bachelor of Science in Information
Technology
ATENEO DE NAGA UNIVERSITY
2012 - 2018
Accountancy
ATENEO DE NAGA UNIVERSITY
2009 - 2010
Top 5 Skills
Customer Service
Admin Support
Website Design
Data Entry
Basic Accounting
Certifications
Application Development Associate
Accenture Inc.
July 2021 - April 2022
Design and develop technologies, software products or systems
Provide primary support for application releases into production,
including development plan and schedule
Coordinate and fix defects or performance issues within Service
Level Agreements
Analyze,
design,
build
and/or
test
new
components
Customer Service Representative
Quantrics Enterprise Inc.
October 2018 - June 2021
Responding to customer inquiries regarding invoices,
payments, and billing issues
Processing orders, forms, applications and requests
Generating sales lead that develop into new customer
Provide accurate, valid and complete information by using the
right methods or tools
Administrative Assistant
Microflora Health Marketing Corp
May 2017 - December 2017
Reconcile AR ledger to ensure all payments are accounted for
and properly posted
SAP Business One
ATENEO DE NAGA UNIVERSITY
Executive Assistant
PROVA
or
enhancements to existing modules
Managing and Collecting payment from customers (AR)
Receive and verify invoices and purchase orders for accuracy.
Maintain organized digital and physical filing systems for
financial records.
