Mary Angeline
Valiao
Technical Sales and Customer
Service
WORK EXPERIENCE
CONTACT ME
- L Wood Rd Taytay
Rizal 1920, Philippines
SureSir
Appointment Setter / Cold Caller
I help our potential clients appoint the right handy man for the home service they wanted. I
will call and inform technicians, plumbers, cleaners and home services the time and date the
customer want them to come and finish the request.
Aside from appointment setter, I also do cold calling and promote the services we offer for
potential leads.
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ADP WORKFORCE NOW
www.linkedin.com/in/maryangeline-valiao-49369a243
Client Support Specialist
EDUCATION
BS Accountancy
Philippine School of Business
Administration-
Secondary Education
United Airlines
I help United Airlines passengers to book, rebook, reschedule and cancel their flights. I also
offer seat sales for certain domestic flights with additional services like car rental and hotel
packages.
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Technical Sales and Support Representative
Google
Technical Sales
Technical Sales and Support Representative
Ms Office Utilization
Problem Solving
Organizing Appointment
B2B Sales and Support
Technical Support
Feb 2020 - Jul 2020
I troubleshoot and install customers' Wi-fi, Tv Cable, and phone service under Virgin Media.
I offer additional services or promos to maximize the value of their money. Especially if
customers only have a Wi-fi connection, we are required to offer bundle services.
Customer Service
Office Administration
JUL 2020 - JUL 2021
Sales and Customer Service
Virgin Media Ireland
Telemarketing
SEP 2021 - JUN 2022
My expertise is under Benefits and Talent Solutions for ADP Workforce Now. I helped our
clients with their ACA Benefits, 1095-Form under ADP Smart Compliance, W2, and 401k.
We have sales or upselling, we offer additional features that may help them with payroll
services using ADP Workforce Now.
Holy Infant Montessori School
SKILLS
Jan 2022 - JUN 2022
Aug 2019 - Feb 2020
I was trained by Google to troubleshoot customers' Nest Thermostats. I do compatibility
checking if the customer's heating and cooling system will work with Nest Thermostat. If
the wiring of the system has a standard label or is non-standard, I have to make sure that it
will provide the right temperature the customer selected.
I also do sales in this field, if customers have the smart home capability, I would offer other
Google Nest products, such as Doorbell, Security Camera, Smoke Alarm.
CenturyLink
REFERENCES
Technical Sales and Support Representative
Jul 2017 - Jun 2019
I troubleshoot customers' connections if they are experiencing slow,
intermittent, or no wifi internet connection at all. I assist with installation, first
time modem setup.
I offer additional services such as PrismTv, like a bundle offer and do upselling.
We also send out technicians if the customer is having a hard time setting up
the modem, which is an additional cost, and additional incentive for us.
