Mary Angeli Bautista

Bautista, Mary Angeli D. #33 Capri St Ext. San Francisco Vill. Muzon, Taytay Rizal-- Professional Summary Qualified Customer Service Representative with seven (7) years of experience in a fast-paced customer service environment. I am self-directed and reliable. I am always striving for nothing less than outstanding results. I am a quick learner and with the extensive knowledge I already possess, you can be assured that I will catch on very quickly to all aspects of the job. Deadline-driven, extremely detailed-oriented while ensuring any assigned task is done on time and efficient with little to no supervision. Work History Customer Service Associate - Nadine West Aug 31, 2021-Jan 8, 2022 - Responsible for answering email inquiries about the company, subscription boxes, shipping, returns, charges, etc. Ensured customer requests and inquiries were handled promptly and provided top-of-the-line service in a friendly and knowledgeable manner. Customer Operations Specialist - UBER COE LLC Jan 27, 2019- March 30, 2021 - Worked under Uber’s Account, Security, and Risks on a graveyard shift. Duties include answering emails from customers and partners of UBER responding to fraud alerts or those who have identified themselves as victims of fraud. Conduct a thorough investigation on each account to determine if there is suspicious activity, and if so, what type; and proceed with the company process and policy. Subject Matter Expert- Airline Account (Spirit) Everise May 10, 2016 - Dec 30, 2018 - Responsible for taking escalated calls and emails from customers who're asking for a supervisor about their delayed and missed flights. In charge of providing accurate and appropriate information in response to client inquiries, always ensuring one call resolution in a timely manner. Develop and maintain a positive relationship with many other departments within the company with clear communication and knowing when to involve those other departments. Personal Information Gender: Female Civil Status: Single Citizenship: Filipino Date of Birth: November 1, 1996 Religion: Roman Catholic Place of Birth: Pasig City, Philippines Educational Attainment: ● Tertiary Bachelor of Science in Business Administration Major in Financial Management (Graduate) University of Rizal System – Binangonan Campus- Age: 25