Mary Angel Rosal

Mary Angel Rosal-| - | LinkedIn | Davao City, Philippines Professional Summary Results-driven Sales Agent, Virtual Assistant, and Office Clerk with a strong ability to enhance guest experiences, optimize administrative processes, and drive sales growth. Skilled in outbound calling, customer engagement, CRM tools, and digital platform management, consistently exceeding performance goals. Adept at problem-solving, multitasking, and improving operational efficiency, contributing to business success. Professional Experience Sales Agent Homeaglow | Remote | January 2024 – Present  Conduct outbound calls to potential clients, effectively pitching services and addressing inquiries.  Consistently exceed weekly sales quotas through strategic client engagement and follow-ups.  Build and maintain strong customer relationships, resulting in higher client retention and satisfaction.  Utilize CRM tools to track leads, streamline workflows, and optimize sales performance. Virtual Assistant of Rental Property Dre's Place Siargao | Freelance, Remote | July 2023 – December 2023  Maintained a 100% response rate for guest inquiries on Agoda, ensuring quick and efficient communication.  Managed bookings across multiple platforms (Agoda, Airbnb, and Facebook) to maximize occupancy rates.  Implemented guest satisfaction strategies, improving customer ratings by 25%.  Increased property visibility through strategic marketing, leading to a 30% boost in reservations.  Provided personalized guest support, contributing to a 95% positive guest feedback rating. Office Clerk Public Employment Service Office, Philippines | January 2022 – June 2023  Managed 50+ office communications daily (calls and emails) with 99% accuracy.  Drafted and proofread reports and correspondence, improving document clarity and professionalism.  Assisted in event coordination and logistical planning, ensuring projects met deadlines with 100% accuracy. Education Pathway Certificate BYU Pathway Worldwide | September 2023 – March 2024  Coursework: Business, Leadership, Communication, Computer Skills, Personal Finance Senior High School Diploma – Major: Accountancy, Business, and Management Catalunan Pequino National High School | August 2020 – July 2022  Achievements: Graduated with High Honors, Best Research Presenter. Certifications & Training  Level Up Your Career – Remote Job Workshop | January 2025 Key Skills Gained:     Technical Skills: Familiarity with remote collaboration tools (Zoom, Slack, Asana, Trello, Google Workspace). Communication: Effective email writing, virtual meeting etiquette, and active listening. Time Management: Prioritizing tasks, setting goals, and maintaining work-life balance in a remote environment. Networking: Building meaningful professional relationships and expanding career opportunities.