Mary Adu- |-
Objective
To bring solutions-oriented skills to handle virtually any task you need to assign, approach every job with care,
skill, and a commitment to delivering excellent results. Please explore my profile to see how I can provide
personalized and reliable virtual assistance tailored to your unique business needs. I would welcome the
opportunity to put my multifaceted skillset to work helping you accomplish more.
Experience
Mabisoft
2006 - 2008
Secretary
Received and screened telephone calls, visitors and incoming correspondence.
Maintained office records detailing budget information, employee time cards and purchase orders.
Composed and proofread correspondence, reports and confidential documents.
Monitored communication in reception area to protect client and office confidentiality.
Spanco - Airtel
Call Center Agent
Resolved customer inquiries, complaints, and issues providing insightful solutions.
Answered inbound calls to greet and assist customers with various needs and questions.
Built strong knowledge of product line to assist customers in selecting products.
Offered products and services to meet customers' needs and goals.
Provided solutions, recommendations and replacements with empathy and positive feedback.
2012 - 2013
SOL Nigeria
2013 - 2015
Front Desk
Composed and proofread correspondence, reports and confidential documents.
Monitored communication in reception area to protect client and office confidentiality.
Received and screened telephone calls, visitors and incoming correspondence.
Maintained office records detailing budget information, employee time cards and purchase orders.
MICKLON ESTATE
Virtual Assistant
Resolved customer inquiries, complaints, and issues providing insightful solutions.
Answered inbound calls to greet and assist customers with various needs and questions.
Built strong knowledge of product line to assist customers in selecting products.
Offered products and services to meet customers' needs and goals.
Provided solutions, recommendations and replacements with empathy and positive feedback.
2016 - 2020
Mayena Interior
2020 - 2023
Graphic design
Designed and developed creative solutions to satisfy marketing and communications requirements.
Adhered to brand guidelines to maintain and enforce brand standards and elevate designs.
Converted financials, timelines, and data points into simple graphic representations for management
interpretation.
Concepted, developed, and designed graphic art to satisfy creative briefs and conform to brand standards and
specifications.
FFEM Service
2021 - 2024
Social Media Manager
Developed content focused on increasing both brand engagement and revenue.
Commented, liked and shared posts to increase visibility and engagement on various social platforms.
Managed social media calendar to align strategy with overall marketing goals and campaigns.
Observed trending stories and participated in conversations to deepen connections with social community.
Created and maintained social media postings and email calendars.
Mayena Beddings
Data Entry
Created comprehensive Excel spreadsheets to organize large datasets.
Entered data by inputting alphabetic and numeric information using established procedures.
Verified data inputs against internal quality standards and industry regulations.
Adjusted settings for format, page layout, line spacing and other style requirements.
2020 - 2023
Step Growth Scheme
2022 - 2024
Virtual Assistant
Leveraged various technology and tools to provide comprehensive administrative support to clients remotely.
Conducted thorough research and compiled data on various topics to deliver accurate and well-organized
reports and presentations.
Managed client's email inbox, responding to emails based on specific guidelines.
Handled email correspondence to maintain clear, concise, and timely communication with clients.
Education
University of Lagos
Accounting
Second class upper
2020
Paul Paul Institute
Computer Applications and Graphic design
Diploma
2015
Wolex Polytechnic
Accountancy
3.73
2011
Our Lady of Apostle Secondary School
Senior Secondary School Certificate
S.S.C.E.
2003
Skills
Customer Service Manager
Data Entry
Customer Support
Virtual Assistant
Graphic designer
Social Media Support
Administrative task
Time and Appointment manager
