Mary Abigail Moren

ABI MOREN -- PROFILE I have been a hard-working customer service representative for years. I am very motivated and willing to work and gain more experience and knowledge. My Main Career Objective is to find a Company suited to my financial needs to support my two children and younger siblings. SKILLS ∙ Admin task ∙ Leasing Tenants ∙ Customer Service ∙ Email Management ∙ Data Entry ∙ Chat Support ∙ Email Support ∙ Customer Retention ∙ Rental Analysis ∙ Sales ∙ Maintenance Coordinator PLATFORMS ∙ Vantaca ∙ Rentvine ∙ Propertyware ∙ Propertymeld ∙ Zinspector ∙ Asana ∙ Slack ∙ Outlook ∙ Teams ∙ Google ∙ Word Microsoft ∙ Trello ∙ Dialpad ∙ Rentrange ∙ Rentometer WORK EXPERIENCE Real Estate Virtual Assistant PMI ELEVATION January 2024 - Present ● Handled the Leasing Process for prospective tenants and new owners. ● Assisting with Maintenance work orders and other tenant problems. ● Prepared the Rental Analysis and Proposal Creation for new Owner Clients. Tools used: RentVine, Propertymeld, Asana, Slack, RentFinder, Rentrange, Rentometer Assistant to Property Manager (Direct Hire) EFJ June 2022 - June 2023 ● Checking work orders and helping maintain the building. ● Mostly talking to owners and vendors. ● Helping Portfolio Manager with daily duties with HOA Board members. ● Doing some Exel file reports. Making sure tenants have parking permits and Rules and Regulations files. ● Helping owners with their inquiries. ● Tools Used: Outlook, Teams, Vantaca Real Estate Virtual Assistant PMI ELEVATION September 2019 - May 2022 ● Handled the Leasing Process for prospective tenants and new owners. ● Assisting with Maintenance work orders and other tenant problems. ● Prepared the Rental Analysis and Proposal Creation for new Owner Clients. ● Used Microsoft Word and other software tools to create documents and other communications. ● Offering friendly and efficient service to customers, handling challenging situations with ease. ● Worked flexible hours across night, weekend, and holiday shifts. ●Tools used: Propertyware, Propertymeld, Asana, Slack, Trello, Rentrange, Rentometer Customer Representative for INSURANCE / Chat support for INSURANCE Sept2017-August 2019 WNS Alabang ● For both IAG insurance brands - State and Ami Insurance (New Zealand) ● Handled all inquiries about their insurance policies for cars and homes via calls, emails, and thru the website chat system. ● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. ● Responded to customer calls and emails to answer questions about products and services. ● Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction. Customer Service/Retention Specialist August2014-Dec2016 Results Companies Inc ● SiriusXM Inbound Sales Sept-Feb ** Doing Inbound Sales Calls. ● SiriusXm Scripted Saves(retention) March - Dec ** Doing sales and Retention for all customers. ● Developed new strategies for customer retention activities. ● Utilized advanced skills in solving problems and making accurate decisions to Implement strategies that bring about immediate results. ● Adhered to appropriate legal scripting when required. ● Utilized knowledge of customer experience to create specialized plans for customer retention. Ticketing Agent/ Sales /Customer Service Representative Dec2009-Nov2011 ACS ● Booking domestic flights in America ● Providing Customer service. ● Helping customers to have an excellent experience with US Airways. References|Supervisors Gerald Del Rosario Team Leader - Jethroy Felix Team Leader - JoJo Lopez Supervisor - Cecile Wajong Supervisor - Additional Information My last job was as a Real Estate Virtual Assistant. I Handle the Leasing Process for prospective tenants and new owners. Making sure that new tenants can pay the monthly rent. By checking their pay stubs, Credit Scores and background check. Also Assisted the company with Maintenance work orders for owners and tenants. In charge of Preparing the Rental Analysis and Proposal Creation for new Owner Clients. Knows RentVine, Propertyware, Propertymeld, Google Docs, Asana, Slack, Trello, Dial pad. Can provide Client Service, Negotiation, Telemarketing expertise, Complaint resolution.