Marwan Madwara

Marwan MADWARA MARKETING & CRM PROFESSIONAL ABOUT Highly motivated professional with more than 13 years of progressive marketing & CRM accomplishments. Possess the ability to work well with others and under pressure while able to meet tight deadlines. Also has the capability to quickly learn and utilize new skills. A self-starter, exhibiting high work ethic, dedication, integrity and competence. PROFESSIONAL SKILLS SEO and Google Analytics Social Media Strategy Media Planning Market Research Mobile Marketing Project management Content Management CRM Skills PERSONAL SKILLS Creative spirit Organized Team player Fast learner Motivated Time management Reliable and professional IT SKILLS Prezi SPSS Jira Magento NetSuite MS Office Pack Google Adwords Google Analytics LINGUSTIC SKILLS WORK EXPERIENCE HEAD OF VENDORS & PARTNERSHIPS Actility | Aug 2018 - Present Paris, France (Remote) Industry leader in IoT infrastructure software and Innovator of ThingPark IoT and M2M solutions Structuring the department (defining support levels, qualifying requests, building an internal knowledge base, and defining KPIs) and supervising the daily operations of the department Interacting with customers and handling customer queries and complaints in a timely manner Onboarding new vendors and educating potential leads about the benefits of becoming vendors Performing quality assurance evaluation and vendors performance improvements Maintaining relationships with 180 current vendors and helping them with their daily queries Recognizing and recommending opportunities to improve the customer shopping experience Managing the communication campaigns of the marketplace CLIENT ENGAGEMENT MANAGER & CO-FOUNDER Hi Point of View | Sep 2018 - Present Cairo, Egypt Highly capable fully comprehensive Advertising and Media Services agency established to serve different markets with a high-quality media and marketing services Ensuring the profitability and growth of client accounts Identifying, developing, and converting new business opportunities with existing and future agency clients Leading clients' campaign advertising strategies Developing and nurturing client relationships Monitoring the success of campaigns Pitching concepts and summarizing results during multiple client meetings Creating account strategies, leading projects from conception to final execution DIGITAL CUSTOMER ENGAGEMENT SPECIALIST Actility | Aug 2017 - July 2018 Paris, France Creating a digital strategy to increase ThingPark Marketplace visibility in the market Assisting and implementing ThingPark Marketplace communication strategy on social networks Managing and monitoring all usages made on ThingPark Marketplace to make sure systems are implemented in compliance with best practices and policies Providing full-support services to users and followed-up queries to ensure resolutions Creating and develop customer support projects to improve operational excellence Reviewing and analyze performance against standards and prepared improvement plans Arabic: Native English: Fluent French: Advanced German: Beginner Russian: Beginner ACCOUNTS EXECUTIVE Hi Point of View | June 2009 - July 2016 Cairo, Egypt Managing the high-end client accounts Communicating new product developments to prospective clients Applying appropriate strategic media plans for the high-end clients Maintaining and increasing the company's local market share with a billing amount worth $2 million CONTACT EDUCATION --Cairo, Egypt MASTERS OF SCIENCE, MAJOR IN DIGITAL MARKETING & CRM IESEG School of Business | Aug 2016 - May 2017 Lille, France BACHELOR OF MANAGEMENT, DOUBLE CORE MAJORS IN MARKETING & INNOVATION TECHNOLOGY German University in Cairo | Sep 2009 - Aug 2013 Cairo, Egypt