Seasoned professional with 15 years of customer service experience and 5 years in project management and business
analytics. Meticulously organized and results-driven, excels at identifying challenges, implementing efficient
processes, and enhancing operational productivity. Skilled in building strong connections with clients, stakeholders,
and team members. Demonstrated ability to lead teams effectively, inspire motivation, and ensure timely project
delivery. Proficient in software tools including MS Word, Excel, Access, PowerPoint, Project, Outlook, ABI, ERP, Archer.