Marvin Sy Qua

I have 12 years of in - depth experience in Customer Service and Tech Support assisting global clients. Having worked with several Fortune 500 companies and having been a Team Leader for over half my career in the BPO / Call Center industry means that I can definitely add value and be an asset to any and all future companies that I will have the pleasure of working with.

I can provide e-mail, ticket, phone, data entry, transcription, and VA / general administrative support and will do everything I can to delight your customers. Communication is my passion and I firmly believe in fully comprehending customer's needs in order to achieve customer satisfaction and brand loyalty.

Throughout the years of my experience as a Customer Service and Tech Support Agent I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptness and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers.

I put 110% of effort in everything that I do, and I am always careful to check even the minutest details making sure that I deliver the best product to my beloved clients on time never missing a single deadline.

I only have one chance to make a positive impression. To me, getting it right the first time is highly essential.

Let’s talk about your project in more detail. Invite me to your job, and I’ll get in touch with you right away to hear more about what you need.