Marvin Paul Sosa

Sosa, Marvin Paul Magnaye Brgy.3 Calamba City, Laguna Calamba City, Laguna Philippines 4027 EmAddress-Mobile No: (- Qualification Summary: A self-motivated, fiercely, and forward-looking professional with over 3 years of experience in providing quality services, training services to new hire employees across the Asia/Pacific with strong leadership skills. Ability to organize, prioritize work under extreme pressure, heavy workload, and deadlines. Strong personal communication skills, results-driven, solutions-focused, and committed to generating results that are beyond company expectations. PERSONAL DATA Date of Birth Age Gender Civil Status Nationality Language : : : : : : December 20, 1996 25 Male Single Filipino English/Tagalog EDUCATIONAL ATTAI NMENT Tertiary : 2014 – 2018 Bachelor of Science in Psychology TRAININGS ATTENDED ➢ ➢ ➢ ➢ ➢ Pipols Synergy Management Services Inc. (Industrial Setting) Anayah House of Learning (Clinical Setting) Calamba Elementary School (Educational Setting) Pollution Control Officer Safety Officer (Human Resources) WORKING EXPERIENCE 1. E&M Virtual Link CUSTOMER SERVICE SECRETARY/VIRTUAL ASSISTANT June 08, 2020 – March 15, 2021 • CUSTOMER SERVICE SUPERVISOR/VIRTUAL ASSISTANT(Filipino Agent Recruiter) March 16, 2021 – June 1, 2022 • VIRTUAL ASSISTANT TRAINER/MANAGER June 2, 2022 – May 19, 2023 Job Description: • • • • • • • • • • • • Answering phone calls from CS and Billing. Email management Providing estimated time of arrival for the customer. Scheduling a product removal or pick up. Checking the status of the product. Confirming the pending status of the product. Training newly hired employees. Assigned for the billing information of the customer (Credit card information). Handling disputes from the customers. Leads specialist Photo/Video editing for company promotion. Recruiting Filipino agents Tools: - Bria 5 Gmail Bluemail MS Office Canva CRM Skype - Zipwhip Ymail Google Spreadsheet Calendly Davinci 2. HUBIENT TALENT AGENCY (Part-Time – Morning Shift – AU based) HUMAN RESOURCES ASSISTANT June 7, 2020 – July 12, 2021 Job Description: • • • • • Hiring local talents (Bigo and Kumu) Screening, Initial interview (applicants) and Exit interview Orienting newly hire employees Implementing code of conduct to newly hired employees Posting memos Tools: - Trello Skype Loom Google Calendar - Zoom CRM Google Meeting MS office 3. AUNICAJ FUEL TRADING HR STAFF April 8, 2019 – August 06, 2019 Job Description: • • Assigned in recruitment, payroll and compensation, and benefits Preparing and managing monthly, quarterly, and annual budgets for the Marketing department. HR GENERALIST/HR OFFICER/POLLUTION CONTROL OFFICER August 06, 2019 – April 17, 2020 Job Description: • Conducting interviews, recruiting, and vetting new staff. • Arranging training sessions with all new hires • Identifying and addressing employee requirements regarding performance issues, training, and career growth. • Counseling staff on HR policies, practices, and procedures. • Inspect and investigate sources of pollution from the company to protect thepublic and the environment. • Providing CMR and SMR 4. REAZ MANPOWER HR SPECIALIST (COMPENSATION AND BENEFITS/RECRUITMENT) November 26, 2018- March 11, 2019 Job Description: • Provide clerical and technical support in recruiting, hiring, compensation and benefits. • Hire the most suitable employees for new job positions within the organization. SKILLS • Computer literate. Knowledgeable in Computer Applications. • Able to adapt oneself to new surroundings; to make a suitable change so as to fit new conditions • • • • Fast learner Can communicate well. Can do multitasking Knowledgeable in Human Resources, Customer Service, and Admin tasks. CHARACTER REFERENCE Louie Santos HR Manager Reaz Manpower-- Aldwin Borillo HR Officer/Manager Aunicaj Fuel Trading-- Josh Clyden Owner E&M Virtual Link -- I do hereby certify that the above information is true and correct to the best of my knowledge. MARVIN PAUL M. SOSA