Marvin Mateo

MARVIN MATEO EDUCATION 2016 - 2023 BACHELOR OF ARTS IN PSYCHOLOGY AMA UNIVERSITY PANAY AVE. DILIMAN, QUEZON CITY 2009 - 2011 BUSINESS AND OFFICE INFORMATION SERVICES ACLC COLLEGE GAPAN CITY, NUEVA ECIJA 1996 - 2005 SECONDARY SAN MIGUEL NATIONAL HIGH SCHOOL SAN JUAN SAN MIGUEL, BULACAN Graduated with Honor SKILLS Management Skills Creativity People Management skills Computer Literate PROFILE INFO Highly adaptable and results-driven professional with solid experience in the Food Industry, Sales & Retail, Customer Service, and Food Processing & Manufacturing. Skilled in building strong customer relationships, achieving sales targets, and delivering exceptional service in fast-paced environments. Demonstrated ability to maintain high quality and safety standards in production while optimizing operational efficiency. Recognized for strong communication, problem-solving, and teamwork skills that contribute to business growth and customer satisfaction. EXPERIENCE SECTION HEAD - PACKAGING DEPT. DEC.2024-MAY 2025 SFI FRESH BAKER’S CORPORATION BALIUAG,BULACAN Supervise and coordinate daily packaging operations to ensure efficiency, accuracy, and compliance with company standards. Plan and assign work schedules, manpower allocation, and machine utilization for optimal productivity. Monitor packaging quality to ensure products meet safety, hygiene, and customer specifications. Ensure compliance with Good Manufacturing Practices (GMP), Food Safety Standards, and other regulatory requirements. Oversee maintenance and proper operation of packaging equipment, coordinating repairs when necessary. Train, coach, and evaluate packaging staff to improve skills, performance, and workplace safety awareness. Implement cost control measures to minimize waste and optimize use of packaging materials. Maintain accurate production records, report. Leadership HELPER GALVANIZER Positive Attitude & CORBEC INC. Professionalism LANGUAGES English Arabic (basic) CONTACT --Sta. Lucia St. Pinagbarilan Baliuag, Bulacan 3006 APR.2023-JUL 2024 QUEBEC,CANADA Assist in the preparation of metal surfaces for galvanizing, including cleaning, degreasing, and removing rust or contaminants. Support the loading and unloading of materials onto racks, hooks, or conveyors for the galvanizing process. Help operate and monitor galvanizing equipment under the supervision of senior staff. Maintain proper handling of chemicals, tools, and materials according to safety guidelines. Inspect finished products for coating quality, thickness, and uniformity. Assist in packaging, labeling, and moving galvanized products for storage or shipment. Keep work areas clean, organized, and free from safety hazards. Follow company policies, safety protocols, and standard operating procedures at all times. Perform other duties as assigned by the galvanizing supervisor or foreman. CERTIFICATION STORE SUPERVISOR Massage Therapy NCII Sep. 20,2018 Technical Education and Skills Development Authority (TESDA) BEAUTY CARE NCII Technical Sep. 20, 2018 Education and Skills Development Authority (TESDA) CERTIFICATE OF COMPLETION Microsoft GenAI: Internet search and beyond (Part 3/5 June 04, 2025 AI for Future Program Microsoft GenAI: Generative AI (Part 2/5) June 04, 2025 AI for Future Program Microsoft Skills for Jobs Gen AI for Productivity and Growth Jobstreet July 28, 2025 ChatGPT Certificate Mastering Career Growth with AI Jobstreet July 28, 2025 Laser Hair Removal Procedure (Skin care Specialist Training Course) AL NAJAT LIFE MEDICAL CENTER Salmiya, Kuwait October 01, 2018 Facial Treatment (Skin care Specialist Training course) AL NAJAT LIFE MEDICAL CENTER Salmiya, Kuwait October 01, 2018 CHARACTER REFERENCES GERALD DELOS REYES Supervisor SFI Fresh Baker’s Corporation- ELVY CHUA Branch Manager Suyen Corporation- MHEI MINSALAN RENTORIA Branch Manager Mumuso Philippines- JUN.2022 – NOV.2022 SUYEN CORPORATION SHANGRI-LA PLAZA EDSA SHAW BLVD.MANDALUYONG CITY Oversee daily store operations to ensure smooth workflow and achievement of sales targets. Monitor inventory levels, conduct stock counts, and coordinate with suppliers for replenishment. Ensure compliance with company policies, merchandising standards, and visual display guidelines. Handle customer inquiries, complaints, and special requests in a professional and timely manner. Enforce health, safety, and security procedures to protect staff, customers, and store assets. Support recruitment, onboarding, and performance evaluations of store employees. Perform other related tasks assigned by management to ensure store efficiency and profitability. WAITER/CUSTOMER SERVICE REPRESENTATIVE ATYAB GULF CATERING SERVICES WLL.CO. DOMINOS PIZZA JABRIYA,KUWAIT NOV.2015-FEB 2022 Receive and process customer orders via phone, online platforms, or in-store with accuracy and efficiency. Provide detailed information on menu items, promotions, and delivery options to customers. Handle customer inquiries, complaints, and special requests in a polite and professional manner. Coordinate with kitchen and delivery teams to ensure timely and accurate order fulfillment. Monitor order status and provide updates to customers when necessary. Assist with payment processing, refunds, and resolving billing issues. Maintain accurate records of customer interactions and order details in the system. Follow food safety, hygiene, and quality standards as set by the company. Support in-store tasks such as restocking, cleaning, and assisting walk-in customers during peak hours. Promote special offers and upsell menu items to increase sales. BRANCH CHECKER JUN.2012-OCT 2015 KJB MANPOWER SERVICES MARKET-MARKET, TAGUIG CITY Conduct daily physical inventory of products to ensure accuracy of stock records. Check and verify the quantity, description, and condition of items delivered to the branch. Monitor and record incoming and outgoing stocks, ensuring proper documentation. Identify discrepancies in inventory and coordinate with the warehouse or head office for resolution. Inspect product displays to ensure items are properly tagged, priced, and arranged according to company standards. Assist in preventing stock losses by implementing proper handling and monitoring procedures. Prepare and submit accurate inventory reports to the branch manager and head office. Coordinate with sales staff to reconcile sales records with actual inventory. Ensure compliance with company policies on stock control, handling, and safekeeping. Perform other related tasks as assigned by the branch manager or supervisor. ACHIVEMENT 2002 – 2005 Best in Character Best in Industry Best in Science 2009 – 2011 Outstanding Student Top 2 Best in Literary Award Best in OJT