I've been in the business process industry in the last 8 years most of which I worked in the Quality and Training side of the business. I had a chance to work with diverse campaigns such as financial, telecommunication, real estate, lead generation and technology services to name a few. During the conduct of my work in the last eight years I had the opportunity to work with different cultures from Canada, US and UK. The English language has been the language of the businesses I worked with and I bring with me eight years of skilful use of the English language in both spoken and written form. I have background in developing Quality Programs, training materials and course outlines. I also conduct training both in the classroom and virtual settings. As a Quality Lead, I had the opportunity to manage my own team and their performance. I also specialize in data analyses, creating reports and presentations and expertise in office productivity tools such as Microsoft Office, Google Suite and CRMs (e.g. Salesforce, Zendesk and Omnicomm). I bring with me eight solid years of experience in customer service, Quality and Learning management, and office productivity expertise and more.
You may refer to my LinkedIn account for more details: https://www.linkedin.com/in/marvin-cabuyao-3a620866/