Marvin Byansi

Marvin Byansi- http://www.linkedin.com/in/marvin-byansi | - Education Bachelor of Science in Information Technology (ATTENDING)​ Ensign College (GPA: 3.48)​ ​ ​ ​ ​ ●​ Design and develop databases. ●​ Configure and troubleshoot networks. Certifications Technical Support Engineering Certificate​ Ensign College​ ​ ​ ​ ​ ●​ Advanced troubleshooting techniques. ●​ Tracking technical support requests. ​ ​ ​ ​ ​ ​ ​ Jan. 2024 - Present ​ Salt Lake City, Utah. ●​ Virtualization technologies. ●​ Operating system expertise. ​ ​ ​ Jan. 2024 - April 2024 ​ Salt Lake City, Utah. ●​ Resolving customer complaints. ●​ Data analysis. Customer Service: Salesforce Essential Training​ ​ ​ ​ ​ Jun. 24, 2025 LinkedIn​​ ​ ​ ​ ​ ​ ​ ​ ​ Online ●​ How to create and manage leads through the qualification and conversion process ●​ Using Salesforce’s built-in field-based filters to analyze sales data and create reports. Experience Team Lead​ ​ ​ ​ ​ ​ ​ ​ ​ Apr. 2025 - Present Springboard​ ​ ​ ​ ​ ​ ​ ​ ​ Remote ●​ Monitoring daily attendance and exception reports to ensure payroll accuracy and operational continuity ●​ Conducting one-on-one meetings with team members to enhance performance and support leadership growth ●​ Analyze satisfaction surveys and KPIs to identify trends and drive data-informed improvements ●​ Facilitate weekly training sessions and maintain open communication between teams and leadership Academic Advisor​ ​ ​ ​ ​ ​ ​ ​ Jan. 2025 - Apr. 2025 Springboard​ ​ ​ ​ ​ ​ ​ ​ ​ Remote ●​ Used the REACH CRM System to resolve students’ tickets by providing technical support through phone calls, email, WhatsApp, and live chat. ●​ Utilized the built-in call management system to efficiently handle high volumes of incoming technical support requests, ensuring timely resolution and optimal customer satisfaction. ●​ Utilized knowledge base articles to resolve technical issues efficiently and ensure consistent support responses ●​ Documented and escalated software bugs to the development team to improve customer experience. Technical Support Specialist ​ ​ ​ ​ ​ ​ ​ Apr. 2024 - Jan. 2025 BeSelfless​ ​ ​ ​ ​ ​ ​ ​ ​ Hybrid ●​ Troubleshot and resolved hardware/software issues both in person and remotely, improving system uptime and client satisfaction ●​ Conducted routine maintenance tasks, including system backups and software updates, ensuring optimal system performance and minimizing downtime. ●​ Delivered technical support and basic training to students at the Tech Center, promoting self-sufficiency and efficient issue resolution Voluntary Service: Full-time Missionary​ ​ ​ ​ ​ ​ Dec. 2021 - December 2023 The Church of Jesus Christ of Latter-day Saints​ ​ ​ ​ ​ Ghana Kumasi Mission ●​ Taught the restored gospel of Jesus Christ in the English language. ●​ Analyzed mission data in leadership councils to make data-driven decisions that improved results. ●​ Trained missionaries on new strategies to better fulfill our missionary purpose. Skills ●​ Fluent in written and spoken English. ●​ Proficient in Microsoft Office Apps. ●​ Knowledgeable in VPN cross-network support. ●​ Familiar with REACH and Salesforce CRMs. ●​ Skilled in phone call handling and logging.