Marvin Aroy Padayhag

MARVIN PADAYHAG Contact Summary BACLAYON, BOHOL 6301 Dedicated and efficient customer service team member focused on - maximizing customer satisfaction through exceptional service and - support. Well-versed in industry standards with strong abilities to retain product and service information, enabling effective issue resolution. Experienced in promoting sales to boost revenue while Skills addressing a variety of customer concerns. Skilled in managing • Microsoft Office customer inquiries with a friendly and professional demeanor. Thrives • Phone Handling in fast-paced environments, ensuring customer satisfaction through • Email clear communication and problem-solving. Excels in building rapport • Sales negotiating and resolving issues promptly. • Telesales techniques • Sales enquiry handling • Customer needs analysis Experience • Outstanding customer service Customer Service Representative • Sales expertise August 2018 - Current • Complaint resolution • Zendesk • Freshdesk • Live chat operation • Dispute management • Salesforce CRM • Written and verbal communication skills • Customer sales support • Exceptional communication • Call centre experience Customer Service Representative Aviv Media Limited | Las Vegas, USA | November 2016 - November 2024 • Answering customer inquiries through email/tickets, checking the order status, refund requests, returns, and exchanges • Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention. • Developed empathetic client relationships and earned reputation for consistently exceeding sales goals. • Assisted customers with product-related questions, feedback and complaints. Appointment Setter Education Expertise.com | New York | January 2022 - March 2023 University of Bohol Tagbilaran Bachelor of Science: Criminology 04/2003 • Scheduled appointments for sales representatives, maximising their time and enhancing productivity. • Utilised persuasive communication techniques to overcome objections and secure appointments. • Conducted pre-call research to personalise interactions and increase appointment success rates. • Prioritised tasks effectively, managing multiple calendars without scheduling conflicts. Appointment Setter Top Doctors | California | August 2021 - December 2021 • Scheduled appointments for sales representatives, maximising their time and enhancing productivity. • Conducted pre-call research to personalise interactions and increase appointment success rates. • Prioritised tasks effectively, managing multiple calendars without scheduling conflicts. • Utilised persuasive communication techniques to overcome objections and secure appointments. Customer Care Representative Rapid Commerce Australia | Sydney, Australia | November 2015 October 2016 • Chat and email support for pre-sales, order status, and technical support with mobile devices customers • Maintained engaging conversation with customers to build relationships and upsell further products. • Resolved direct debit issues and complaints promptly without compromising customer service. • Checked product availability for customers and staff with enthusiasm and determination. • Resolved customer complaints with empathy and professionalism, leading to increased satisfaction and loyalty. • Participated in regular team meetings to discuss performance metrics, set goals, and address customer service challenges. Customer Service Representative Eperformax Contact Center and BPO | Makati, Philippines | December 2014 - June 2015 • Customer service representative for network carrier Sprint (USA) both inbound and outbound calls • Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention. • Developed empathetic client relationships and earned reputation for consistently exceeding sales goals. • Monitored customer surveys and feedback to develop corrective actions for service-related issues. • Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels. • Monitored customer satisfaction metrics, identifying trends and developing strategies to address areas of concern. • Streamlined communication channels between departments, ensuring timely resolution of customer issues. Sales Agent Sky Power LLC | Baltimore, USA | June 2014 - December 2014 • Doing outbound sales calls for Energy Recycling Unit campaign in the US College Instructor University of Bohol | Tagbilaran, Philippines | June 2010 - April 2014 • Teaching/Handling major subjects from Criminology Students Radio Announcer (FM Deejay) Bohol Chronicle Radio Corporation | Tagbilaran, Philippines | August 2003 - September 2006 • Entertain radio listeners with good music and update them with news and information Legal Assistant Sabijon Law Office | Tagbilaran, Philippines | May 2003 - November 2004 • Office in charge of filing and documentation, scheduling of clients, and court appearance for legal counsel and his associates • Collected data to prepare and draft settlement packages for clients. • Filed pleadings with court clerk, adhering to stringent deadlines and protocols. • Served as main point-of-contact for incoming counsel requests and enquiries. • Organised client meetings, facilitated scheduling, and prepared meeting agendas for efficiency. • Maintained organised filing systems for court records, reports and agendas. Personal Information Age: 39 References Available on request. Hobbies and Interests • Adventure Travel • Music • Basketball • Hiking Hobbies and interests • Watching Movies • Basketball • Computer Games • Reading News and current events