Marvie M. Monteroso

MARVIE MONTEROSO Social Media Manager | Marketing Manager ABOUT ME CONTACT-- | - TECHNICAL SKILLS Seeking to fulfill a good position in an esteemed company where I can continue to develop my knowledge and potential. Experienced in customer service, business leadership. Experienced in all aspects of business formation, operation, finance, and management. A visionary individual with deep education in research and analytics. Effective communicator and motivator who identifies and leverages assets in teammates to reach organizational goals. I am confident in my ability to work with less supervision and deliver the best results. I believe that every negative feedback is a lesson for a more positive and productive result. Adobe Photoshop | Graphic Design Microsoft Excel, Word, PowerPoint EDUCATION Social Media Platform & Tools Canva Pro Shopify Bachelor of Science in Business Administration – Marketing Management La Salle University – Ozamiz 2016 – 2017 WORK EXPERIENCE SKILLS Communication & Written Skills Customer Service Conflict Resolution Management & Leadership Upwork Social Media Manager - Freelance Present • • • • • • • Manage and fixed different client social media accounts Build Social media account on client’s business Create marketing materials for client’s business Automate Shopify accounts, organize and build the business profile Establish sales goals and manage the operations. Manage Inventories and supplies. Create marketing goal, strategies and increase account growth through organic and paid ads. Report monthly analysis on client’s ads and increase business profit every time. WORK EXPERIENCE • • Manage Shopify accounts from order fulfillment to customer support. Engage and negotiate client’s supplier and create new business connection to future supplier as well. Metropolitan Bank Philippines CSR-Teller October 2018–October 2020 • • • • Assisting client needs and Maintained positive customer relationships through friendly greetings and excellent service. Accurately Provides account services to customers by receiving deposits and loan payment Process 180-280 customer transactions per day with extreme attention to details. Clerical work such as daily reports through MS Excel and monthly meeting reports. Nezie Food & Beverage Trading (NFaB Trading) Marketing Director April 2017–May 2020 • • • • • Direct all organizational operations, policies, and objectives to maximize productivity and returns. Analyze complex scenarios and use creative problem-solving to turn challenges into profitable opportunities. Coordinate and approve budgets for product development, marketing, overhead, and growth. Control and ensure that the business operation meets the satisfaction rate of servicing customers. Establish sales goals and manage the operations. Manage Inventories and supplies. SOCIAL MEDIA MANAGER (part-time) June 2019–November 2020 • Work on strategizing the best marketing ads for the business to gain customers, create and implement promotional plan, ads budget, customer inquiry, and survey on what product most people buy to boost more sales. CHARACTER REFERENCE Available upon request…