MARVIC ARANETA
U.S. CUSTOMER SUPPORT & TECHNICAL SUPPORT SPECIALIST
PROFESSIONAL SUMMARY
Experienced TSR and CSR professional with 8+ years in the BPO industry, supporting top U.S. brands like Google, Verizon, and
Comcast. Expert in technical troubleshooting, customer service, and eCommerce support, with strong skills in sales operations and
administrative tasks. Committed to delivering fast, reliable solutions and outstanding customer experiences.
EDUCATION
Secondary
His Sanctuary Christian Academy-
Tertiary
Polytechnic University of the Philippines
Bachelor of Science in Entrepreneurial Management-
Graduate
PERSONAL DETAILS
June 26, 1992
(+63) 970 - 291 - 7008
www.linkedin.com/in/marvica
Pulilan, Bulacan Philippines
www.facebook.com/aranma4
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Disc Personality Test Results
English Proficiency
Test Results
WORK EXPERIENCE
Administrative and Sales Operations Specialist
EMDCC Fire Protection and Product Trading
Pulilan, Bulacan, Philippines
Jan 2024 - Present
Managed sales operations, including quotations, inventory, payroll, and scheduling.
Executed and optimized Facebook ads, analyzing performance data to boost engagement and visibility.
Customer Support Specialist
PlanetArt
Work from home
Nov 2024 - Dec 2024 (Seasonal Account)
Provided dedicated support for online orders across multiple websites and applications, ensuring seamless customer
experiences and timely resolution of issues.
Managed and tracked order fulfillment processes, collaborating with cross-functional teams to optimize workflows and
improve operational efficiency.
Senior Process Executive (Google Shopping- E-Commerce)
Cognizant Technology Solutions
Uptown Mall, BGC Taguig
March 2022 - Jan 2024
Provided multichannel support (phone, email, chat) to merchants and users, assisting with product listings, account
management, and troubleshooting eCommerce platform issues.
Ensured merchant compliance with Google Shopping policies, optimizing product visibility and driving better sales
performance through listing improvements.
Technical Support Specialist (Verizon Wireless)
Alorica Philippines
Cyberpark 2 Araneta Center Cubao
April 2019 - Dec 2022
Delivered expert technical support via phone, assisting customers with device setup, network troubleshooting, connectivity
issues, and software updates.
Resolved billing, account management, and service interruption concerns while ensuring high customer satisfaction in a fastpaced, high-volume environment.
Promoted to Subject Matter Expert for consistently exceeding performance metrics, providing escalated support for complex
technical cases.
Technical Support Specialist (Comcast)
VXI Global Solutions
Munoz Quezon City
March 2016 - March 2019
Provided technical support for internet, cable TV, and phone services, resolving connectivity, hardware, and service issues
through effective troubleshooting.
Guided customers through equipment setup, service upgrades, and basic troubleshooting steps via phone and chat support.
Promoted to Tier 3 Technical Support Specialist for consistently achieving top performance metrics and handling complex
customer escalations.
Customer Support Specialist \ Sales representative (Sears)
Telus International, Philippines
Araneta Center Cubao
Oct 2014 - Jan 2015
Handled customer inquiries, upsold products, and promoted special offers to drive sales and enhance customer satisfaction.
Maintained strong product knowledge to deliver tailored recommendations and support seamless transactions.
Customer Support Specialist (Cricket Telecommunication)
Aditya Birla Minacs
Eastwood, Quezon City
Dec 2013 - Aug 2014
Assisted customers with billing inquiries, plan changes, and service upgrades while ensuring a smooth and positive experience.
Provided basic technical support, troubleshooting device and connectivity issues through step-by-step guidance.
TOOLS & SOFTWARE PROFICIENCY
Microsoft Outlook Calendar & Google Calendar: Expert in managing schedules, meetings, and project timelines.
Microsoft Office Suite (Word, Excel, PowerPoint) & Google Workspace (Docs, Sheets, Slides): For creating documents,
spreadsheets, and presentations.
Slack & Microsoft Teams: Strong communicator, using collaboration tools for team coordination and real-time updates.
Outlook & Gmail: Highly efficient in managing professional communications and inbox organization.
Canva: Creative in designing visual content, including marketing materials, reports, and presentations.
Shopify: Hands-on experience in customer relationship management and eCommerce operations.
Google Merchant Center: Proficient in managing product listings, optimizing feeds, and ensuring compliance with Google
Shopping policies.
HubSpot – platform used to manage customer relationships, track interactions, support sales pipelines, and automate
customer service tasks.
Internal CRMs and Company-Specific Tools: Fast learner with the ability to quickly adapt, master, and effectively use any
CRM or internal systems provided, ensuring seamless operations and support delivery.
