Marven Tapang

Marven Tapang PERSONAL INFORMATION: Address: 1089 Brgy 171, MBA 1 Subdivision. Caloocan City, Philippines Skype ID: marvstemp E-mail Address:- EMPLOYMENT HISTORY: Locus Intelligence- (Flexible Time, usually UK) September 2017- March 2018 - Lead Generation and Research using Hubspot CRM, Google and Linkedin. - Contact Management via Hubpost (Saved Filters). - Sending out Email Marketing campaign materials using the Sequence Feature of Hubspot (automated actions/sending out of emails). - Update of Lead/Contact details using Linkedin and Google. - Inbox Management (Gmail)- tagging and organization of emails (Bounced, Out of Office, Prospect Reply, etc) -Creation and Maintenance of Customer database in Google Sheets and MS Excel. Preferred Property Management (Graveyard Shift)- May 2015- March 2018- Executive Assistant - Preparation of all necessary documents for each transaction as required by the Property Manager. (Google Sheets, Appfolio, MLS, KWLS, Dotloop) - Master Data Management of Data regarding the properties we handle- Owners, Tenants and Vendors. (Appfolio) - Creation of Payables, logging of Rent Checks & deposits, generation and sending of Owner & Tenant Statements (Appfolio) - Marketing through IVR Text Campaign using Callfire and Jive. - as Transaction Coordinator, liaise with external entities such as tenants, vendors and prospective tenants for all matters relating to real estate properties. (Dotloop, Docusign, Gmail, MLS, KWLS) - Coordinate with CEO & other divisions within the company using Slack and Email. - Project Management using Trello and Asana- used to track progress of projects and tasks. Kallzu Ecom (Graveyard Shift) - May 2017 to July 2017- Tactical Arbitrage Support (Project Based Contract) - research online stores for profitable products using the Tactical Arbitrage Software along with Camel Camel Camel and Keepa - customer support via email using Zendesk, Gmail and Outlook - marketing support and group moderation via Facebook. Eurologic Software (Midshift) – December 2016 to May 2017. Email Marketing Specialist and Remote Technical Installer. (Project Based Contract) - Assist the Business Development Manager in sending email marketing materials to potential clients via Hubspot. - Process Remote Installation of Classroom Management Software (Trial Version)- explaining the benefits and features to customers. (using Teamviewer) - Outbound Calls to Prospective Clients (Cold Calling via Skype, Google Hangouts and VOIP). Startanew Business Solutions(Graveyard Shift) - January 2014- March 2015- Team Leader/Virtual Assistant - Client Relations and Supervision of a Team handling a Real Estate Lead Generation Company from the United States. - Qualifying FSBO leads using in house software- to determine if a house is being handled by a real estate agent or if it is being sold by the owner. - Payroll computation, coaching and HR Related concerns. Wipro BPO Philippines (Midshift)- May 2013- September 2014- Item/ Master Data Analyst - Creation and Update of Client Orders using SAP and JDE (for an International Pharmaceutical Company) Global Payments Inc.(Graveyard Shift) – January 2012- May 2013- Financial Research Analyst - Back Office Research for North American and Canadian Merchants’ and resolution of any financial or account related concerns. Cyberone Australia (Morning Shift)- February 2010- January 2012- Inbound/Outbound Sales Representative - Inbound and Outbound Sales, Customer Support (Billing) and Retention Service for an Australian Telco. NCO/RMH Teleservices (Morning Shift) February 2007- October 2008- Technical Service Representative, Retention Officer -Billing, Customer Service and Retention for a Gaming Console Account PeopleSupport Philippines (Graveyard Shift) February 2006- February 2007- Inbound and Outbound Sales - Inbound and Outbound Sales for the biggest Satellite Television Companies in the United States. -Customer Service- Billing, Product Orientation and Technical Troubleshooting. EDUCATIONAL BACKGROUND: Primary: -P. Burgos Elementary School - Secondary: -University of Santo Tomas- Educational High School - Tertiary: -Philippine Normal University -Bachelor of Elementary Education - CAP College on the Web - AB History (Graduated in 2013)