Marvelous John

JOHN MARVELOUS -| - | Asaba, Delta State PERSONAL SUMMARY i am a highly motivated, passionate, and commercially-focused team worker who understands how paramount excellent customer service is to the success of a business. In recent years, i have developed excellent communication and interpersonal skills, which means i will consistently be a positive role model for your products, services and brand. I have extensive experience in telemarketing, handling both inbound and outbound calls. In my previous roles, I’ve successfully managed a high volume of inbound calls, assisting customers with inquires, resolving issues, and providing product information. On the outbound side, I’ve been responsible for initiating contact with potential customers, following up on leads, and driving sales through effective communication and relationship-building. My ability to adapt my approach based on the nature of the call has consistently led to achieving and exceeding performance target i am a high achiever. In addition to attaining excellent academic grades, i have always surpased exceptions as i was praised regularly by my manager in my previous role .if you hire me, i will ensure how i serve your customers positively impacts company reviews and sales and protects your hard-earned reputation in this industry. I will also be coming onboard with my Logitech H390 Headset, a very modern PC, steady power supply, an eternetand a backup generator, a cable network and a 5G router. This will make my job seamless and perfect WORK EXPERIENCE Telemarketer (Inbound, Outbound), Affordable Rent To January 2024 - May 2024 Own I made use of Convoso in communicating with customers both Inbound and Outbound respectively My persuasion skills was actively in place as i needed to close deals that will yield income for me in return I was very passionate about answering of phone calls and showing empathy while with my cliebts because at the end of the day it’s not about the scripted pages but how you answer and rappourt with your client as it goes a long way to giving you that sales. Customer Service Representative, Polaris Bank Limited June 2022- August 2023 Answering customer questions about basic banking services •Promoting bank products and services •Capturing new accounts and maintaining existing accounts •Protecting customer’s accounts by reviewing suspicious activity, reversing failed transactions •Reissuing comprised debit and credit cards •Assist banking customers who are victims of fraud and theft Executive Assistant, Polaris bank Limited July 2019- March 2022 Supported senior executives with administrative tasks, including scheduling meetings, managing correspondence, and preparing reports. Assisted in the planning and execution of corporate events and client meetings, ensuring a high level of professionalism and attention to detail. EDUCATION Bachelor of Public Administration Sept. 2018 - Jan 2023 National Open University B.sc (Hon) in Public Administration West African Secondary School Leaving Certificate Muslim Community College, Kano KEY SKILLS CERTFICATIONS REFEREES Office Suite software. Data entry. Organizational and time management skills. Corporate communications. NYSC Certificate Human Resource Management jHSE Certification (1,2,3) Google Digital Marketing Available on Request Sept 2003- July 2008 Problem solving. Customer service. Attention to details. Fluent in English -