Marvellous Anelechi

If you’re looking for someone who handles customer issues quickly, calmly, and professionally, I'm your person.

Hey there, I’m Marvellous. I specialize in Customer Support and Technical Support, and I know exactly how to step in when things get messy, whether it’s a frustrated customer, a broken feature, or a growing ticket queue.

I don’t just reply to messages. I resolve issues, de-escalate tension, and turn one-time users into loyal customers. Because great support isn’t about ticking boxes, it’s about making people feel heard, understood, and taken care of. That’s what I do best.

I’ve handled support across live chat, email, ticketing platforms, and more, delivering results that reduce churn, boost CSAT, and make businesses look good. I also bring solid experience in healthcare and clinic software, supporting medical billing systems, patient portals, and appointment tools, all while staying mindful of SLA targets and data privacy standards.

And yes, I’m fully remote-ready:

✅ Available across any time zone or shift, day or night

✅ Strong, reliable internet connection (no excuses, no interruptions)

🔧 What I Bring to the Table:

• Live Chat & Email Support

• Tech Troubleshooting & First-Line IT Help

• Ticketing Systems: Zendesk, Freshdesk, Zoho Desk

• CRM Tools: HubSpot, Salesforce, Intercom

• Knowledge Base & Help Center Writing

• Escalation Management

• Customer Onboarding & Product Guidance

• Clinic Software & Medical Billing Support

🧠 Soft Skills That Make a Real Difference:

• Clear, professional, and friendly communication

• Fast thinking under pressure

• Patience (yes, even with difficult customers)

• Adaptable to new tools, teams, and industries

• Always on time, always reliable

I’m not just here to “handle support”, I’m here to represent your brand, protect your reputation, and keep your customers coming back.

Let’s work together. Send me a message, and let’s get started.