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MARVEE LORENZO
GARROVILLO
PROFESSIONAL SUMMARY
CONTACT
Roxas City, Philippines 5800
Mobile: --
Demonstrates strong analytical, communication, and teamwork skills,
with proven ability to quickly adapt to new environments. Eager to
contribute to team success and further develop professional skills.
Brings positive attitude and commitment to continuous learning and
growth. Results-oriented achiever with proven ability to exceed targets
and drive success in fast-paced environments. Combines strategic
thinking with hands-on experience to deliver impactful solutions and
enhance organizational performance.
EDUCATION
October 2015
Bachelor of Secondary Education
Capiz State University,
Pontevedra, Capiz, Philippines
• Full Student Scholarship, 2014
from Capiz State University
SKILLS
• Staff scheduling
• Patient confidentiality
• Clinical documentation
• Developing training programs
• Customer service
• Data entry
• Quality assurance
• Teamwork and collaboration
• Problem-solving
• Attention to detail
October 2013
Bachelor of Arts: Philosophy
Sancta Maria Mater Et Regina
Seminarium, Roxas City,
Philippines
• Member of Food Committee,
2010 to 2013
• Complaint handling
• Conflict resolution
• Tenor 1, Mariani Chorister, 2011
to 2012
• Coordinated, monitored, assigned, and documented patient and
clinical care activities.
• Editor-in-chief of CapSU Forum.
March 2010
Vocational: Seminary Formation
St Pius X Seminary, Roxas City,
Philippines
March 2009
High School Diploma
Sanctus Josephus School Inc.,
President Roxas, Capiz, Philippines
• President of Science Club
WORK HISTORY
March 2024 - January 2025
Clinical Coordinator, Modern Workforce MD, Remote
• Demonstrated commitment to patient privacy by implementing
robust data security measures and promoting adherence to HIPAA
regulations among all team members.
• Scheduled surgeries, managed pre-certifications, and verified
insurance coverage.
• Worked closely with clinic administrators to maintain a safe, clean
and well-organized environment in which patients could receive
care.
• Stored and managed patient medical data in EMA.
• Upheld quality assurance procedures to maintain patient safety and
satisfaction.
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• Literary Editor, School
Publication, 2008 to 2009
REFERENCE
Jayfrey Balbontin
Quality Manager - Qualfon
Philippines Inc--
October 2023 - July 2024
Virtual Assistant, Rocket Station, Remote
• Monitored emails, organized inbox, and prioritized messages for
supervisor.
• Called clients to provide information, schedule appointments and
take detailed messages.
• Facilitated smooth operations with proficient data entry and
document management for various projects.
• Maintained a well-organized database system for improved
information accessibility in daily operations.
• Managed multiple priorities effectively under tight deadlines while
remaining detail-oriented throughout each task.
• Managed electronic and paper filing systems by updating
paperwork, maintaining documents, and accurately recording
information.
• Managed diverse range of administrative tasks, ensuring timely
preparation and submission of documents and reports.
July 2020 - August 2023
Quality Assurance Analyst, EPerformax Contact Centers &
BPO, Lawaan, Roxas City, Capiz
• Mentored and coached team members on QA topics and strategies.
• Participated in regular meetings with cross-functional teams to
discuss progress updates, communicate concerns or challenges, and
ensure alignment of project goals.
• Maintained comprehensive knowledge of relevant industry
regulations and standards, ensuring compliance throughout the QA
process.
• Created spiels and workflows to improve chat interaction
performance.
• Evaluated teammates' interactions with customers.
• Handled new hire trainees' performance and development.
July 2018 - June 2020
Team Leader, EPerformax Contact Centers & BPO, Roxas
City, Capiz
• Set performance expectations for the team, monitoring progress
towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according
to individual strengths and areas of expertise.
• Handled escalated calls efficiently, finding satisfactory resolutions
for both customers and the company alike.
• Collaborated with other department leaders to establish shared
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goals and ensure alignment across teams.
• Mentored junior staff members, helping them develop their
leadership potential and advance in their careers.
• Evaluated staff performance and provided coaching to address
inefficiencies.
• Optimized customer experience by delivering superior services and
effectively troubleshooting issues.
May 2017 - July 2018
Customer Service Representative, EPerformax Contact
Centers & BPO, Pasay, Metro Manila, Philippines
• Managed high-stress situations effectively, maintaining
professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased
loyalty and repeat business.
• Responded to customer requests for products, services, and
company information.
• Handled day-to-day contact via phones, chat, and email.
• Enhanced customer satisfaction by promptly addressing concerns
and providing accurate information.
• Developed strong product knowledge to provide informed
recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills,
leading to higher retention rates and positive feedback from clients.
