Martins Obaseki

Martins Obaseki Customer Service Officer- - United Kingdom https://www.linkedin.com/in/obaseki/ PROFILE Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. I have a proven track record of consistently meeting and exceeding performance targets and taking initiative to improve processes and procedures within the team. My adaptability and willingness to learn new systems and technologies have made me an asset to my previous organizations. SKILLS Customer Relationship (Verbal and Written Communication, Presentation Skills, Active Listening, Empathy, Conflict resolution, Problem solving, Attention to details.) Microsoft Office suite (Excel, Word, PowerPoint, Outlook Mail) SQL (SQL Querying, Data manipulation, Data Integration) Tableau (Data Visualisation, Data Cleaning, Dashboard Design, Storytelling with Data) PROFESSIONAL EXPERIENCE Head Customer Service/Cash Management Officer, Polaris Bank Limited Prepared internal and regulatory financial reports, balance sheets and income statements. Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports. Performed banking, business administration and financial tasks to guarantee five-star service for clients. Developed strategic plans for day-to-day financial operations. Complied with established internal controls and policies. Exceeded goals through effective task prioritisation and great work ethic. Identified issues, analysed information and provided solutions to problems. Received and processed stock (cash) into inventory management system. Supervised bank tellers and made sure customers were satisfied by the them. • Nov 2018 – Jan 2023 Umuahia, Nigeria • • • • • • • • Customer Service Officer, Operations Department, Peopleplus sevices limited (Contracted to Zenith Bank) Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Promoted company brand and unique offerings through personalised customer service. Addressed customer complaints and mitigated dissatisfaction by employing timely and onpoint solutions. Provided primary customer support to internal and external customers. Established positive and effective communication among unit staff and organisation leadership, reducing miscommunications, and missed deadlines. Introduced new methods, practices, and systems to reduce turnaround time. Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations. Completed data entry to record call notes, suggestions and questions. Processed customer service orders promptly to increase customer satisfaction. Jul 2016 – Jul 2018 Port Harcourt, Nigeria • • • • • • • • • - 1/2 CERTIFICATES Certified Banker Polaris Bank Business School Data Analyst Utiva Data School, 2021 EDUCATION Artificial Intelligence and Data Science, University of Hull Jan 2023 – present Hull, United Kingdom Bachelor of Engineering: Petroleum Engineering, University of Port Harcourt Oct 2007 – Jan 2013 Port Harcourt, Nigeria High School Degree, UNIBEN Demostration Secondary School - Sep 2000 – Sep 2006 Benin City, Nigeria 2/2