Martin J. Villanueva
Purok Lison Barangay 1 Sto. Niño, Bacolod City
Negros Occidental, Philippines 6100
Email Address:-Mobile Number: (+63) 923 - 450 – 2752
Telephone Number: -
Work objective:
To be able to attain skills and abilities, with the final objective of meeting the requirements to the position being considered for.
To be responsible and work-friendly.
Work Experiences:
Job Position: Direct Sales Order Entry Representative (December 2015 – October 2017)
Company: Convergy’s Bacolod (Call Center)
Address: One Sanparq Building Lacson St. Bacolod City Negros Occidental, Philippines, 6100
Telephone Number: (034) -
Answers and responds to inbound calls, returns call from emails, website queries using documented procedures, available tools and supplied scripts to assess consumers support needs and handle/route accordingly to the satisfaction of the consumer.
Verifies all contact information
Escalates to internal and external persons in accordance with process direction i.e. to escalation owner on team, Fulfillment and client when appropriate.
Provides help and clear direction to consumers on follow-up actions to be taken for resolution.
Job Position: Customer Service Representative (December 2014 – October 2015)
Company: C3 /Customer Contact Channels (Call Center)
Address: 3030, 11th Floor, Bonifacio One Technology Tower, Rizal Drive West, corner Fort Bonifacio, 1634, 31st Street, Fort Bonifacio, Taguig, Metro Manila, Philippines
Telephone Number: (02) -
Answer customer telephone calls regarding existing accounts, make requested policy and account changes, respond to questions and concerns about services, and escalate calls appropriately.
Counsel customers on option for service and coverage.
Helping customers regarding their car reservations.
Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.
Job Position: Production Supervisor (April 2013 – June 2014)
Company: Dunkin Donut’s Bohol
Address: San Jose St. Tagbilaran City, Bohol Central Visayas, Philippines 6300
Telephone Number: (-
Distinguishing acceptable product from unacceptable product.
Starting up and shutting down operations for line.
Achieving 100% daily schedule conformance.
Following all safety procedures and participate in safety training. Maintaining safe and efficient use of equipment, tools, and person. Reporting any injury or accident immediately to manager and/or any unsafe condition.
Supervising bakery staff during production to include training, monitoring performance, employee morale, disciplinary action, scheduling and maintaining proper staff levels.
Supporting and complying with all quality management systems, continuous improvement programs, food safety, employee safety, preventative maintenance programs.
Job Position: Service Crew (October 2009 – April 2010)
Company: McDonald’s Lacson Bacolod
Address: Corner Lacson and 6th Streets, Bacolod, Negros Occidental, Philippines
Telephone Number: (-)
Promote teamwork towards achieving the business goals of the restaurant.
Assist other crew members whenever called upon to do so.
Demonstrate proper procedure on constant basis.
Understand the contents of the Crew Essentials handbook provided by McDonalds and consistently follow the instructions laid out in it.
Follow the instructions as laid down by the licensee, manager, crew trainer or any other authorized person.
Job Position: Encoder (March 2011 – May 2011) (Summer Job)
Company: Victorias Agriculture Center
Address: City Government of Victorias, Osmeña Avenue, Barangay IV Poblacion,
Victorias City, Negros Occidental 6119
Telephone Number: (-)
Accurately and efficiently encode all data that needs organizing and recording
Confirm that entered data accurately aligns with original documentation
Report any major errors or inconsistencies to upper management
Maintain report logs of in-progress and/or completed work
Transcribe, scan or photocopy hard copy documents and forms as needed
Assure files are properly prepared and saved to backup drives
Job Position: Service Crew (September 2008 – March 2009)
Company: Dunkin Donut’s Victorias
Address: Ascalon St. 6119 Victorias City, Philippines 6119
Assisting customers at the cash register
Informing customers of current active promotions when appropriate
Preparing food in a safe and responsible manner
Keeping the store clean and well-maintained
Helping fellow associates when needed with various tasks
Job Position: Banquet Waiter (July 2010 – Dec 2010)
Company: L’Fisher Hotel Bacolod
Address: 14 Lacson St. Bacolod, 6100 Negros Occidental
Telephone Number: (034)-
Run food from the kitchen to the banquet hall on demand
Assist with food and table prep before the event begins.
Set up buffets with food presentation standards and practices in mind, ensuring safe food handling performance.
Serve plated dinners to guests and respond to requests for beverages, appetizers and other needs.
Communicate with banquet supervisor as well as other servers and event organizers.
Serve alcoholic and non-alcoholic beverages.
Clean up venue after event ends and assist with inventory, food storage and other closeout tasks.
Academic background:
Elementary: Jack and Jill School
(Graduated S.Y. 1999 – 2000)
Magsaysay St. Victorias City, Negros Occidental, Philippines
High School:Victorias National High School (High School)
(Graduated S.Y. 2000 – 2004)
Yap Quiña, Barangay 5, Victorias City, Negros Occidental, Philippines
College:West Negros University (College)
(Undergraduate S.Y. 2010 – 2012)
Burgos St. Bacolod City, Negros Occidental, Philippines
Other Skills:
Computer and Tech savvy (proficient in the use of modern technology, especially computers.)
Typing (computer typewriting, manual typewriter)
Microsoft word, Microsoft outlook, Microsoft Excel
Encoding
Multi-tasking
Analytical and Communications skills
Transcribing, Speech Tagging
Ability to use software programs(Adobe PDF, Anti-virus, windows 10, windows 7, skype)
Training:
1. Time Warner Cable Direct Sales Order Entry, Order Entry Representative Training
A two part Sales Support Training Program, covering Communication and Culture Training and Product Specific Training.
Awards and Citations:
1. Top Agent Award
Outstanding performance and high level of contribution such as meeting company’s metrics (average holding time, quality of calls).
Personal Data:
Name:Martin J. Villanueva
Address:Purok Lison Barangay 1 Sto. Niño, Bacolod City
Negros Occidental, Philippines 6100
Age: 31
Date of Birth:Nov. 4, 1987
Place of Birth: St. Joseph Manapla, Manapla Negros Occidental Philippines
Civil Status: Married
Height: 5’7 feet
Weight: 75 kg
Gender: Male
Nationality: Filipino
Contact person In case of emergency:
Maria Tiffany Ann D. Villanueva
Mobile Number: (-
Address: Purok Lison Barangay 1 Sto. Niño Bacolod City, Negros Occidental, Philippines
Other Personal Information:
SSS ID No. : -
Phil Health No. :-
TIN No. :-
Driver’s License No. : F0118S12362
Date of Expiration: November 4, 2023
Passport No. : P-A
Date of Expiration: December 18, 2028
DFA-Bacolod City
Pag-Ibig No. : -
