Martin L. Reyes
B21 L15 Ph6, Eastwood Residences, Rodriguez, Rizal, 1860--
SUMMARY OF QUALIFICATIONS
Dynamic and results-oriented professional with 7+ years of experience in the field of Business Process
Outsourcing – demonstrating expertise in IT support, network administration, project management and deployment, and
software development for specific needs. Exceptional leadership and administrative skills providing success in customer
service, client satisfaction, and business solutions in a fast-paced environment. Communicate clearly and effectively with
diverse populations. Ability to work under minimal supervision - pays high attention to details and instructions. Takes
initiative in giving suggestions on how to improve the current processes.
Exceptional Leadership in spear heading build out projects for new and expanding clients.
Work Ethic and Professionalism – Solid professional standards and excellent track record in IT industry. Maintains
focus on achieving bottom-line results and team integrity while ensuring efficient business solutions.
Problem Solving – Proven ability to effectively research and collaborate with other IT groups to deliver exceptional
results.
SKILLS
SCCM r12 (trained)
o Software Deployment
o Active Directory management
o Group Policy management for lan profiles and access to specific account tools.
o Windows patch updates and Antivirus updates.
Networking
o Port monitoring using PUTTY
o LAN patching for inter floors connectivity
o IP/subnets routing
o Firewall Configuration
Programming language with (J2SE training certification and NCII certification in Web Development)
o Android
o C#
o J2SE
o JavaScript
o HTML5,CSS
o PHP
ACCOMPLISHMENTS
Build-out Projects: Desktop deployment and workstation/software preparedness POC.
Aug 2016
SunTrust
Telstra
May 2014
Site Migration: Key contributor in site migration related to desktop deployment and workstation preparedness in
collaboration with the local IT’s, reimaging, and tool compatibility testing.
June 2015
Stream to Convergys
March 2014
Datacom to Convergys
Feb 2014
Microsoft / ANZ to Convergys
PROFESSIONAL EXPERIENCES
IT Site Admin/ Local Field Services/Network Services - Convergys
Feb 2014 - Aug 2017
(Hardware)-Provides technical support for desktops (e.g. re-imaging, hardware repair).
Installation of software apps thru SCCM and scripts, windows patch updates, software and OS compatibility, and
troubleshoot web based application connection errors.
Cable network patching / (Networking), inter-floor connectivity, port monitoring and maintenance, isolated local
network setup connections.
Build-out site projects, deployment of desktops and phones for new site/account, connectivity testing for newly
built out floor/site, and firmware upgrades for VOIP.
Active Directory admin – management of employees LAN profiles related to share drive restrictions per program.
Back-up server management – Restores and updates files from the back-up server.
Desktop software development for port mapping, IT asset management, and monitor and solution errors related to
the regular windows updates.
Transition Advocate/ New Hire Coach
Feb 2012 - Feb 2014
Provides assistance for new hires agents during their first month on the production floor for ATT Uverse account.
Provides a regular coaching/1:1 session per agent to improve their handling skills.
Acts as a subject matter expert and the go-to person of the new hires for everything related to the program.
Handles critical and escalated customer concerns to ensure timely and straight to the point solutions.
Technical Support Associate – Convergys
Aug 2010 – Feb 2012
Resolution Desk Expert – last end Tier 1 support for unresolved cases and complicated issues.
Supports offshore customers through phone, provides necessary follow up for the ongoing and recurrent technical
issues with the service.
Provides help with TV issues related to set-top boxes, remote control programming, and computer issues related
to internet connection and phone line issues.
Admin/ IT Assistant - Bureau of Customs; Legal Svc Dept. (Contractual thru USAID)Mar 2006 – Nov 2008
Provides assistance in back up/digital files management.
Data entry for proper routing for specific offices/departments.
Debugging codes if the application returns error and other unexpected results.
Cable layout and computer setup for offices within the legal service dept.
PROGRAMS DEVELOPED
Laptop Asset Management
o A desktop application built with JAVA Swing for front-end, JDBC for DOA, and MySQL for the back end
storage. Used to monitor the laptops deployed per site.
Windows Patch Update Monitoring (co-author)
o Used to isolate non-updating computers reported thru SCCM. Uses JAVA swing for front end and runtime
commands to run and deploy PowerShell scripts to a list of computers and generate reports to JAVA
swing table for report presentation.
Floor to Switch Port Mapping Tool
o Used to locate ports mapped out by vendors to isolate the source of the network issue.
o Uses JAVA Swing for front end and MySQL for port information storage and update.
WEBSITE PROJECTS
https://njoy.netlify.com/
https://cmtattoohive.netlify.com/
https://testform.netlify.com/
EDUCATIONAL BACKGROUND
BS MED TECH – yr- FEU
J2SE(java programming)- yr.2016 CCNTC
NCII in Web Development – yr.2017 TESDA
