Martin Navarro

 MARTIN L. NAVARRO (Nickname: Yinz/Tatin) 50 Apo St., Mandaluyong City Telephone No- Mobile No- E -mail Address:- WORK EXPERIENCE (From most recent to previous work history) July 1, 2016 – Present Freelance Online Job Work Jobs Handled: Facebook Ads with Account Management and other Digital Marketing Work, Online Software Teacher using Screencast and Skype. Part Time Technical Support and Customer Support, Event and Appointment Scheduler. May 2015 – June 29, 2016 US Auto Parts 9F Robinsons Cybergate Plaza, Edsa cor. Pioneer St. Mandaluyong City Job Description: Call Center Associate (Sales Representative) Job Responsibility Work with customers to find what they need, create solutions and ensure a smooth sales process of automotive parts and accessories.  March 2014 – April 2015 Xceed Customer Care Solution Ltd. 10th Floor PhilAm Life Tower – Ayala Avenue cor. Paseo De Roxas Makati City Job Description:(Part Time) Tier 2 –Technical Support Representative for Reimage Repair Software Job Responsibility Assists customer with their computer’s concern either if it is a Windows operating system issue or our repair software issue by telephone, chat and email. Also do scheduled remote session which I remotely connect to the customer’s computer and troubleshoot the issue. I also handle customer service related concerns such as refund and software’s license key purchase. May 2012 – September 5, 2013 SPi GLOBAL – MANDALUYONG SITE 418 Domingo M. Guevarra St., cor. Arayat St., Mandaluyong City Job Description: (CSR) Certified Tech Agent for Dish Satellite TV - U.S. Account Job Responsibility Supports customers’ online account, satellite TV installation, technician schedules, programming, billing, product and program features inquiries and technical concerns with regards to their Dish Satellite TV subscription. February 5, 2008 to June 24, 2011 CSA True Blue Tools & Equipment, Inc. (Member of the CSA Group of Companies) PIECO Bldg., 2242 Don Chino Roces Avenue, Makati City/- &- Job Description: IT Assistant (Operations and Marketing Assistant) Job Responsibility 1. On Operations: *Entertains new and regular clients, informs them about the construction tools that the company sells. Deals with clients on how they can purchase the quality construction tools in a good price. *Accepts purchase orders and processes the delivery receipts, checks the quality and quantity of the construction tools before release. 2. On Marketing: *Creates and modifies marketing materials such as handouts, brochures, presentation videos, presentation booklets and websites for the main and sister companies. *Presents the company presentations for the group of companies operates projectors and sometimes discusses the presentation itself. 3. Primary Office Work: *Maintains and troubleshoots office computers from hardware, software and networking problems for the group of companies. Assists IT Manager on IT related works (updating of the company website, maintains every computer and all of its parts in the office and the company’s identification card editor) April 2004 to June 2007 Freelance Computer Technician Handled Five (5) Internet and Gaming Cafès in Mandaluyong City Job Responsibility Assembles CPUs, troubleshoots hardware, software and networking problems. Installs Operating Systems, online and offline games, office applications and other interactive applications for customer’s use. Maintains the server and client computers in a good working condition and virus and spyware free. PORTFOLIO HISTORY (From most recent to previous work record/ project sample reference) 1.SOFTWARE APPLICATION USED: Adobe Dreamweaver CS3, Adobe Photoshop CS3 and Swish Max2 CSA Group of Companies’ Websites (Updater and Editor, most of the pages are own designs and ideas) Websites: http://csasia.net.ph, http://truebluetools.net.ph, http://fffl.net.ph, and http://spraycrete.net.ph 2.SOFTWARE APPLICATION USED: Swish 2.0 and Swish Max2, Microsoft PowerPoint 2007 and Adobe Photoshop CS3 CSA Group of Companies’ Marketing Materials Company Presentations, Presentation Booklets, Handouts and Brochures (Images and samples can be submitted upon requests) 3.SOFTWARE APPLICATION USED: Windows Movie Maker, Ulead Movie Maker, Adobe Photoshop CS Photo Movie Presentations for personal project (Uploaded on Youtube projects can be submitted upon request) Created: Year 2006 – 2007 4.SOFTWARE APPLICATION USED: Microsoft Frontpage, Macromedia Dreamweaver MX, Swish 2.0 Website and Homepage for The Soulkeeper Clan (Yahoo Chatters Clan) Website:http://freewebs.com/amatgpformerly http://soulkeeper.iscool.net Created: Year 2006 5.SOFTWARE APPLICATION USED: Macromedia Flash Animation and Swish 2.0 Academic Project Assistance a Flash Presentation for Ms. Ann Cherryl Reyes and Mr. Yves Alob AMA Computer University – Makati Campus Created: Year 2003 SEMINARS ATTENDED: Basic Video Editing Training using Windows Movie Maker and Sony Vegas Organizer: Infotech Institute of Arts and Sciences, Inc., Year 2011 Trainer: Rommel Matias Diction, Intonation and Enunciation Training (DIET 106) Organizer: Global Communications Management Academy (ePerformax), 2010 Trainer: Ms. Mhai Fernandez Adobe Photoshop CS3 Training Organizer: AMA Computer University – Makati Campus, Year 2007 Trainer: Ms. Sherwin Gutay Call Center Training Organizer: Team One Alliance Trainer: Mr. Brian Grene, Year 2005 PSI sia Basic Leadership Success “Coffee” Seminar Facilitator: Mr. Sonny Vicente, Philam Bldg. Salcedo Village, Makati City, Year 2003 CHARACTER STRENGTHS AND OTHER SKILLS: An energetic worker who has ability to learn quickly and efficiently, possess excellent communication skills both oral and written, flexible and dedicated to work. I am looking for a long-term career growth opportunity. I am an experienced Technical Support/ Customer Service Representative and Sales Associate with extensive knowledge of computer technology and strong troubleshooting ability. Cooperative in supporting team goals along with finishing my assigned tasks. Great in Desktop and Laptop Troubleshooting Hardware and Software and exposed to different Operating Systems, and can also troubleshoot Android Devices, good in developing websites, photo and video editing and different data converting. Knowledgeable in different kinds of software applications like Adobe Photoshop, Microsoft Office applications, Macromedia Flash, Swish and Movie Maker applications such as Sony Vegas and Adobe Premiere. EDUCATION: Tertiary AMA Computer University, South Super Highway, Makati City (2007) SecondarySan Felipe Neri Parochial School, 85 A.T. Reyes St., Mandaluyong City (2001) Primary San Felipe Neri Parochial School, 85 A.T. Reyes St., Mandaluyong City (1997)