MARTIN MUGWE
Sheikh Karume Road City Square, Nairobi, Nairobi- | (H) - | (C) - |-martomugss.wordpress.com
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Professional Summary
Diligent, accurate and reliable Laboratory Technologist with a reputation for completing high quality, complex diagnostic lab
procedures in a timely fashion and in accordance with OSHA standards.
Skills
Blood bank background
Data and statistical analysis
Phlebotomy knowledge
Manual dexterity
AFB cultures expertise
Clinical microbiology competency
Lab testing and reporting
Lab equipment maintenance
In-depth genetics knowledge
Inventory management aptitude
Work History
Assistant Medical Research Officer-LABORATORY
US Army Medical Research Unit-Kenya,THE WALTER REED PROJECT – Nairobi, Kenya
05/2009 to 08/2011
Prepared specimens for analysis and established proper chronological priorities in testing.
Identified abnormal test results and referred them to the Clinical Laboratory Scientist for further review.
Carefully reviewed test results for accuracy.
Performed both routine and emergency maintenance on laboratory instruments.
Performed diagnostic and therapeutic laboratory procedures.
Analyzed data to create and organize graphs, charts, and documents for publications and presentation.
Conducted DNA, RNA and protein extraction and quantification using spectrophotometer and gel electrophoresis.
Prepared powerful chemical solutions and reagents for use in the analysis of samples.
Oversaw the complete identification, confirmation and sensitivities on mycobacteriology and mycology specimens from
both state and private facilities.
Executed hematological tests, including red and white blood cell counts and haemoglobin estimations.
Created worksheets and logged samples correctly into the computerized tracking system.
Performed calculations and prepared solutions for the manufacture of complex panel formats.
01/2012 to Current
Sales Executive
Pace Laboratories Limited – Nairobi, Kenya.
Completed customer searches to generate new leads.
Visited clients on-site to give benefit-oriented sales presentations.
Prepared sales contracts.
Responded to telephone and in-person requests for information.
Set up calendar with customer birthdays and other special events for personal touch.
Accounted for all inventory and ordered new stock.
Presented latest merchandise to prospective buyers.
Submitted and tracked orders.
Trained and mentored (3) new sales representatives.
Earned recognition for exceptional customer service.
12/2008 to 04/2009
INTERN
DAWA LIMITED – Nairobi, Kenya.
Loaded and unloaded pieces into boxes for shipment.
Maximized sales by shipping on time and accurately.
Received, stored and shipped goods and materials.
Sorted cargo before loading and unloading
Picked up incoming stock and delivered materials to designated locations.
Operated forklifts and other heavy machinery safely.
11/2007 to 12/2008
Customer Care Representative
DEBONAIRS/STEERS – DURBAN, SOUTH AFRICA
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Management of customer service management systems and databases.
Referred unresolved customer grievances to designated departments for further investigation.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Prepared reports and communication for senior management and clients.
Initiated operations improvements to improve overall call center productivity.
Met or exceeded service and quality standards every review period.
08/2006 to 12/2006
Intern
The Nairobi Hospital – Nairobi, Kenya.
Received and processed medical records requests.
Collected blood, tissue and other laboratory specimens and prepared them for lab testing.
Prepared specimens for analysis and established proper chronological priorities in testing.
Identified abnormal test results and referred them to the Clinical Laboratory Scientist for further review.
Carefully reviewed test results for accuracy.
Performed both routine and emergency maintenance on laboratory instruments.
Managed specimen sample handling, receiving, storage and inventory.
Quickly mastered Meditech system.
08/2004 to 12/2004
Intern
Pine Breeze Hospital – Nakuru, Kenya
Received and routed medical records.
Input data into computer programs and filing systems.
Followed infection control procedures.
01/2001 to 11/2001
Intern
Kenyatta National Hospital – Nairobi, Kenya
Collected blood, tissue and other laboratory specimens and prepared them for lab testing.
Developed and produced all office flyer notifications for important policy changes, office news and events.
Education
Bachelor of Science: Biomedical Science And Technology
Egerton University - Njoro, Kenya
Coursework in Molecular Genetics, Statistics and Immunology
Coursework in Cellular and Molecular Biology
Coursework in Laboratory Equipment Calibration
Medical Laboratory Technology: Medical Lab Sciences
Kenya Polytechnic UniverrsityCollege - Nairobi, Kenya
High School Diploma:
Menengai High School - Nakuru, Kenya
2008
November 2002
1998
Accomplishments
Continually expanded on already in-depth knowledge of medical terminology by attending medical technology courses
and seminars.
Enrolled laboratory in a quality control (QC) program and managed all project activities.
Cross-trained 15 new call center representatives.
Consistently commended by superiors for resolving volatile customer situations quickly and courteously.
Managed 10 opportunities per month.
Successfully launched Pace Laboratories medical board registration.
Affiliations
Young African Leadership Initiative(YALI)
Clinton Health Access Initiative(CHAI)
Certifications
Kenya Medical Laboratory Technicians And Technologists Board Certification.
Additional Information
