MARTIN KLUCKHOHN JARAMILLO
Cali, Colombia
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PROFILE
Professional Technician in Graphic Design with a certification in
Direction and Management of Design Projects.
Effective communication through visual pieces.
Experience in customer service.
Diverse skills that can be applied to different fields.
Eager to learn new skills and improve current ones.
EXPERIENCE
2016 – Currently - Freelance
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Graphic Designer
Visually express the client´s requirements in the simplest and
easiest way to remember.
February 2022 - June 2023 – Sutherland, Airbnb (English Spanish)
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Community Education:
Customer service representative, General Support.
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Safety Dispatch:
Customer service representative, safety line filter.
Generally, well placed in the line´s global ranking
regarding metrics.
Created a personal system to optimize performance.
Substantial number of cases handled daily - above
average.
March - September 2019 – Sitel, FedEx (English)
Customer service agent.
Package tracking generally.
Average Handle Time (AHT) metric accomplished.
EDUCATION
In Progress - SmartBeemo
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Community Management Diploma
Fundación Academia de Dibujo Profesional
- Professional Technician in Graphic Design:
January 2014 – December 2016
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Certification: Direction and Management of Design
Projects:
-
January 2017 – May 2017
Universidad Autónoma de Occidente
- Business Administration (4 semesters):
July 2006 – May 2008
SKILLS
SOFTWARE
LANGUAGES
Attention to detail
Customer service
Problem solving
Critical thinking
Multitasking
Organization
Creativity
Proactiveness
Troubleshooting
Photo montage
Photo editing
Branding
Marketing
Photography
Video editing
Editorial design
Microsoft Word
Microsoft Excel
Microsoft Power Point
Google Sheets
Adobe Photoshop
Adobe Illustrator
Adobe Premiere
Adobe InDesign
Spanish (Native)
English (Fluent – C2)
