Martin Kimani

MARTIN IKIMI KIMANI Mobile: - Email:-Nairobi, Kenya PROFESSIONAL SUMMARY.  Detail-oriented Project Support Assistant with experience in project coordination, team collaboration, and customer support across construction, administration, and tech environments.  Skilled in managing schedules, tracking tasks, organizing workflows, and handling client communication to support smooth project delivery.  Adept at assisting product teams with documentation, user feedback collection, and operational efficiency.  Proficient in task management tools, CRM systems, and performance reporting. CORE SKILLS ✅ Project Coordination & Task Tracking ✅ Team Collaboration & Stakeholder Communication ✅ Client Support & Inquiry Management ✅ Data Entry & Documentation (Spreadsheets, Reports) ✅ CRM Proficiency (Zoho CRM, Salesforce) ✅ Agile Tools & Workflow Management ✅ Basic User Research & Feedback Analysis ✅ Scheduling & Meeting Coordination ✅ Strong Organizational & Time Management Skills EDUCATION  Backend Development- ALX Africa (IN PROGRESS)  Professional Foundations- ALX (2025)  Virtual Assistant- ALX Africa (2024)  Jomo Kenyatta University of Agriculture & Technology 🎓 Bachelor’s degree in Construction Management -) RELEVANT EXPERIENCE Customer Support Representative Interior Perspective Ltd | Jan 2025 – Present     Resolved over 95% of customer inquiries and complaints within the first contact, exceeding company standards. Increased customer satisfaction scores by 30% through timely responses and personalized support. Handled live chat, email, and phone support, managing up to 50 tickets daily with a 98% accuracy rate. Streamlined the onboarding process for new clients, reducing onboarding time by 25%. Virtual Project Support EDHAUS Kenya Limited | Feb 2024 – Jan 2025       Managed client inquiries across multiple channels, increasing daily response capacity by 30% and improving client satisfaction ratings by 25%. Coordinated and scheduled over 50+ sales meetings monthly, contributing to a 20% increase in lead conversion rates. Maintained accurate project and client data using Zoho CRM, achieving a 25% reduction in data entry errors. Assisted in sprint planning and task coordination, improving team task completion rate by 18%. Developed and streamlined internal systems, reducing task turnaround time by 15%. Facilitated cross-functional team communication through daily stand-ups and progress tracking, enhancing collaboration efficiency by 20%. Assistant Clerk of Works Langaisa Investment Limited | 2023      Managed client inquiries and follow-ups, decreasing average response time by 20% and boosting client engagement rates by 25%. Supported defect tracking and reporting processes, improving reporting accuracy by 30%. Coordinated project scheduling, minimizing task conflicts and overlaps by 15%. Converted 18% more inquiries into actionable sales leads through proactive client engagement. Conducted feedback collection and analysis, enhancing service delivery processes by 20%. Administrative Assistant Intern (Construction Office) Kind Mark Company | 2022      Managed office scheduling and logistics, reducing meeting conflicts by 10% and improving team coordination. Enhanced data accuracy in spreadsheets by 20% through rigorous data validation and organization. Acted as the primary contact for client interactions, increasing customer satisfaction by 15%. Coordinated internal team meetings and events, boosting participation rates by 10%. Resolved client complaints efficiently, leading to a 10% decrease in repeat complaints. TECHNICAL SKILLS & COMPETENCIES      CRM Tools: Zoho, Salesforce, HubSpot Office Tools: Microsoft Office, Google Workspace Collaboration: Slack, Zoom, Microsoft Teams Task Management: Asana, Trello Basic Web Development: HTML, CSS, JavaScript (Beginner Level) SOFT SKILLS & PERSONAL ATTRIBUTES  Strong Problem-Solving & Critical Thinking  Excellent Written Communication  Customer-Centric Mindset  Reliable & Self-Motivated  Team Collaboration & Adaptability  High Attention to Detail WHY YOU SHOULD HIRE ME My strong background in project coordination and client support enables me to support product teams through task tracking and user feedback management as well as communication activities. My professional background comprises workflow organization alongside cross-functional team support and documentation management which suits a fast-paced product development setting. My goal is to expand my operational abilities and provide in top-performing services REFEREES AVAILABLE UPON REQUEST