EMMANUEL
MOYA
Phone:-
E-mail:-Guadalajara Jalisco
BUSINESS ADMINISTRATION
PROFILE
EXPERIENCE
CREDIT ANALYST
I'm an innovative and solution focused professional, with experience in Leadership
Business Analysis and Customer Service.
I lived abroad for the past 2 years, gaining International experience with
professionals from London England and Vancouver Canada.
HCL February 2018 -Current
Responsible for rendering decisions on loan applications based on
established criteria and determine risk associated with borrower based on
profile and parameters.- determining whether or not borrower will be able to
repay the loan
Communicate decisions that most effectively mitigate credit risks, including
data integrity and validity of information submitted.
Applies understanding of established guidelines and all other regulatory
requirements when evaluating loan attributes while utilising prudent
underwriting judgment and experience
CSR TEAM LEAD
BEAT July 2019 -December 2019
Lead, motivate, and develop high performing teams of Customer
Support Representatives within a time-sensitive environment to deliver
on operational key performance indicators
Stay present and available for your team; this includes covering the
floor, answering questions, hosting weekly 1-on-1 meetings, and
providing real-time feedback
Act as a Subject Matter Expert (SME). Identify trending issues and guide
CSRs do the same in their daily work
IMPORT AND EXPORT
ANALYST
GEODIS January 2018 -April 2018
Prepare documentation, commercial invoices and other documentation
required for regulatory requirements for International customers.
Analysis of different aspects of all the areas in order to fulfill all the
requirements in time.
CONFIGURATION AND
QUOTATION
SPECIALIST
HP August 2012 -July 2016
Key point of contact for Volume sales regarding direct configuration
requests for products and services
Manage of configurations and quotations based on requests coming
from ISRs
Creating of system solution configurations based on the request
specifications
SOFTWARE
Windows Office
MacOs
SAP
Diverse intern programs
SKILLS
LANGUAGES
Clear communication
Decision making
Deferring Responsibility
Productive
ENGLISH
Reading
90%
Comprehension 90%
Spoken
90%
EDUCATION
PROJECT MANAGER
COURSE
BUSINESS
ADMINISTRATION
ITESO - 2014
UNIVERSIDAD AMERICA LATINA 2008 - 2012
