Martin E. Famero

I am a skilled Agent Performance Sustainability, Feedback and Escalations Specialist and a Quality Analyst, with more than 10 years’ experience in BPO. I believe I could help your company in achieving its goals.

I can work in a fast-paced environment with strong organizational, technical, and interpersonal skills. One of my key contribution as an Agent Performance Sustainability, Feedback and Escalations Specialist is to drive individual and organizational metric results through performance improvement program called remediation and manage complaints from clients and internal team and as a Quality Analyst I manage a range of quality metrics which includes audit completion, create analytics and action plans, perform quality inspections and document findings, develop/maintain audit processes, and generates timely and accurate reports. I also interacted with different stakeholders to deliver key metrics which showcased team and collaboration skills.