Martin De Biasi

Martin Ross De Biasi Curriculum Vitae Email:-Address: 23 / 27 Wyndham Street Alexandria, NSW 2015 Mob:- PERSONAL I’m an IT professional with close to 10 years in the industry. I am currently studying part time and looking for contract work or part time / casual. WORK HISTORY 2015 - Present: Freelance Technical & Copywriter ● ● ● Writing for IT, Web, FinTech and Digital Marketing companies. Content marketing, web copy, technical documentation. Clients include Neto, Aussie Broadband, SEMA, ALC Training, Real Insurance. -: ITS Project Manager Office Of Communities ● ● ● ● ● ● ● ● ● ● Project Management of service upgrades and site visits. Troubleshoot network specific TCP/IP, WAN, VLAN, LAN, WLAN events. Monitor and report on key services, VMWare, Citrix, Custom CRM (CIMS) Audits and reports of assets. Manage annual budgets, approve payments to outsourcing contractors and vendors. Casual staff payments Troubleshoot Level 2 & 3 issues, site specific downtime, ongoing issues in rural locations and metro. Liaise with Center Managers, network support and other stakeholders. Develop relationships. Project Lead on Office 365 rollout, learning and development of staff. OoC Project Lead in merger to Department of Education. 2008 - 2014: Helpdesk Support / Field Services Office Of Communities / Arts, Sport & Recreation. ● ● ● ● ● ● ● ● ● ● Assist remote clients via phone and Dameware and VMWare remote logging. Log calls through CMS, update knowledge banks. Create access cards for staff, manage permission levels. Troubleshoot Windows XP, 7, 8.1 & 10, Mac OSX and iOS and Android. Onsite support, face to face, executive support, support for Finance Team and SAP. Server support (Server 2008 & 20012) server deployment and decommissioning. Monitor mailbox size, Exchange Management Console, Active Directory, Citrix & XenApp. Deploy SOEs, reimage desktops and laptops, develop Group Policy, deployment through Altirus. Troubleshoot issues relating to MS Office suite, printers, access to files and assets, database and electronic document management (TRIM, Remedy, & Objective) custom installs. Assistance with peripherals, Govt issue phones & laptops. Monitor ArcServe backups, retrieve lost data, ensure backups complete. Ensure high levels of customer satisfaction. -: Client Services & Team Leader NSW Sport & Recreation Client Services Lead for Sport and Recreation NSW. Ensuring customer satisfaction - Leading a frontline team - Generating reports - Scheduling staff - Liaising with key stakeholders. -: Records Management Clerk NSW Sport & Recreation Maintaining accurate records both digital and physical - Transfer physical files to EDM (TRIM) Assist users with locating, creating and maintaining files through helpdesk - phone support and in person. Ensuring high levels of user satisfaction and adoption. . Education- B.A. Arts University Of Sydney Major in English / History ITS Accreditations 2008 - MCDST Cert | 2009 - ITIL V3 | 2013 - Prince2 Project Management References: Steven Glasgow - ​Former Manager Email:-Phone:- Nathan Wall - ​Former Manager Email:-Phone:-